Spec - Customer Relations
Company: PODS
Location: Atlanta
Posted on: January 15, 2021
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Job Description:
Pay Rate: $15.00JOB SUMMARYResponsible for assisting the
assigned territory marketplace in managing customer satisfaction by
acting as a liaison to improve and facilitate the customer
experience. ESSENTIAL DUTIES AND RESPONSIBILITIES* Serves as the
customer advocate by handling all customer needs and issues* Calls
all new customers to confirm reservation and welcomes them while
taking the opportunity to share local contact information, confirm
delivery date, container placement location, container orientation
on truck, up sells ancillary services and insurance* At end of
rental period, makes contact with all customers to address any
outstanding issues and/or satisfied customers and asks for their
support in providing recommendations and referrals* Responds to all
inbound driver and manager calls regarding customer related issues
i.e. reservation confirmations, schedule changes* Notify customers
of delays and shares revised ETAs. Handles cancellations* Assists
in addressing and resolving incidents by contacting customers to
understand issues regarding pricing, missing paperwork, content
damage, missing contracts. Makes adjustments with approval from MM.
Discusses property-related issues with the MM to resolve issues*
Assists in addressing and resolving accounting issues related to
customer accounts.* Updates and maintains city ordinance allowances
for each city. Resolves customer issues related to parking permits
and bond authorizations* Updates and maintains accurate records
including incidents, outbound message status, daily
inbound/outbound logs, etc.* Submit nominations for outstanding
associate performance when informed by a customer* May perform
other duties and responsibilities as assignedJOB QUALIFICATIONS:
Education & Experience Requirements* High school diploma or
equivalent* 1 - 3 years inbound and outbound customer service
experience* Possess math skills sufficient to perform required
duties* Or an equivalent combination of education, training or
experienceEqual Opportunity, Affirmative Action EmployerPODS
Enterprises, LLC is an Equal Opportunity, Affirmative Action
Employer. We will not discriminate unlawfully against qualified
applicants or employees with respect to any term or condition of
employment based on race, color, national origin, ancestry, sex,
sexual orientation, age, religion, physical or mental disability,
marital status, place of birth, military service status, or other
basis protected by law.SDL2017
Keywords: PODS, Atlanta , Spec - Customer Relations, Other , Atlanta, Georgia
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