Assoc Dir, Project Services
Company: IQVIA
Location: Atlanta
Posted on: January 15, 2021
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Job Description:
Q2 Solutions is a leading clinical trial laboratory services
organization with end-to-end laboratory services and secure,
enterprise-wide biospecimen and consent management solutions. With
a relentless focus on quality and innovation, Q2 Solutions uses its
global experience and scientific expertise to transform science and
data into actionable medical insights that help customers improve
human health. A joint venture of IQVIA (formerly QuintilesIMS) and
Quest Diagnostics, Q2 Solutions combines the best of each parent
organization---s clinical trials laboratory services capabilities
to fulfill its mission of treating each sample as if a life depends
on it.Job OverviewProvide day-to-day direction to the project
services delivery teams for an assigned set of clients and/or
company Initiatives; Drive continuous improvement initiatives in
processes and procedures used by the project services group; Manage
Project Services team members and support, mentor and guide team to
successfully achieve their client study deliverables; Perform
delegated duties and responsibilities of Regional Director for
short-term or long-term assignments, as required.Responsibilities
--- This position involves extensive mentoring and professional
development of management and support staff within project services
Client Delivery Teams--- Manage assigned staff if applicable and
day-to-day activities in accordance with organizational policies
and applicable regulations--- Planning, assigning and directing
work, mentoring and training staff, performance management---
Management where applicable, including appraising performance and
guiding professional development, rewarding and disciplining
employees as applicable--- Continuous assessment of talent within
project services and drive consistent, high-quality project
management services--- Develop and encourage a culture of
delivering ---best-in-industry--- customer service by ensuring
rapid identification of issues and problems and ensuring timely
communication of resolution outcomes to both internal and external
customers--- Ensure that studies are planned and executed within
FDA, ICH, and EMEA guidelines and that Good Clinical Practices are
followed at all times--- Report metrics to Director/Sr--- Director
related to productivity and quality--- Act as a champion or
business process owner as appropriate to ensure that Six Sigma or
other projects are completed as described in the project charter
and within the timelines agreed by company management---
Participate in initiatives to improve employee engagement to
positively impact operational results, customer satisfaction and
employee retention--- Act as a point of escalation for team members
to optimize client delivery--- Actively participate or lead
external customer meetings with sales to determine service levels
and needs or review study progress--- Participate in bid defense
meetings to drive new and repeat business as needed--- Assist with
the management of PM budget for team, as applicable--- Work closely
with Managers and Directors on budget planning, monitoring and
control for department--- Serve as liaison between Project
Services, internal departments, external vendors and the sponsor
during the life cycle of the project(s)--- Foster a unified culture
and facilitate collaboration, co-operation, sharing of information
and teamwork--- Keep abreast of new technical developments and
initiatives and contribute to continuous improvement initiatives to
increase quality of services and operational efficiency---
Participate in the Customer Governance Process as assigned and
provide strategic direction for the global project management for
an assigned customer segment--- Act as global project services
process owner for all customer segments in areas including but not
limited to recruitment, staffing, SOPs, and process improvements,
as applicable--- Work performed is in accordance with ICH E6
Guideline for Good Clinical PracticeMinimum Required Education and
Experience--- Bachelor's Degree Life sciences or related field
Req--- Minimum 6 years experience in pharmaceutical industry or
service provider, preferably in Clinical Trials. 2 years experience
in central laboratory . International industry experience.Required
Knowledge, Skills and Abilities--- Excellent people management
skills with the ability to develop and lead cross-functional
teams.--- Excellent interpersonal skills interacting with high
level organizations and demonstrated ability to meet deadlines.---
Strong customer focus.--- Broad knowledge of ICH GCP guidelines.---
Knowledge of Microsoft Office Suite, Microsoft Project and computer
proficiency including word processing, presentation, and
spreadsheet applications required.--- Good understanding of medical
and clinical research terminology.--- Direct Project Management
experience required.--- Knowledge of Project Services (PM, DM,
Set-Up) processes and terminology.--- Ability to establish and
maintain effective working relationships with co-workers, managers
and clients.--- High ethical standards.--- Ability to assess and
prioritize multiple tasks, projects and demands.--- Sound judgement
and decision making skills specifically in relation to business and
finance. Excellent people management skills with the ability to
develop and lead cross-functional teams.--- Excellent interpersonal
skills interacting with high level organizations and demonstrated
ability to meet deadlines. Strong customer focus. Broad knowledge
of ICH GCP guidelines. Knowledge of Microsoft Office Suite,
Microsoft Project and computer proficiency including word
processing, presentation, and spreadsheet applications required.---
Ability to assess and prioritize multiple tasks, projects and
demands. Sound judgement and decision making skills specifically in
relation to business and finance.IQVIA is an EEO Employer -
Minorities/Females/Protected Veterans/DisabledIQVIA, Inc. provides
reasonable accommodations for applicants with disabilities.
Applicants who require reasonable accommodation to submit an
application for employment or otherwise participate in the
application process should contact IQVIA---s Talent Acquisition
team at workday_recruitingiqvia.com to arrange for such an
accommodation. Full time
Keywords: IQVIA, Atlanta , Assoc Dir, Project Services, Other , Atlanta, Georgia
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