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Customer Service Advisor

Company: Randstad USA
Location: Atlanta
Posted on: January 15, 2021

Job Description:

job summary:What you'll do on a typical day:* --- Receive, route, resolve and properly close all HR inquiries* --- Create, triage and resolve customer inquiries and requests* --- Perform daily review of open case cues* --- Assist customers in understanding HR systems, processes and procedures* --- Provide data entry support for new hire data, contingent worker information and employee personal data* --- Fulfill employment verification requests if escalated* --- Participate in system testing and identification of system and user-interface issuesAt a minimum, you'll need:--- High school diploma or equivalent--- Strong customer service skillsIt'd be great if you had:Bachelor's degree or equivalent work experience--- 1 year of experience working in a Contact Center--- Experience with SAP Success Factors--- Excellent interpersonal, listening and communication skills--- Ability to use and navigate through multiple computer applications and databases--- Ability to build strong cross-functional relationships and interact effectively with all levels of staff and managementPrimary Responsibilities: (Day to Day Responsibilities):Complete 20-30 inbound calls and 20-30 emailed cases per daySoft Skills of Ideal Candidate:Strong communication skills (written & verbal)Strong professional presenceFour most critical responsibilities for this position?- Customer Service(experience)- Effective probing/critical thinking- Ability to be a team player- Ability to prioritize needs/requestslocation: Atlanta, Georgiajob type: Contractwork hours: 11 to 8education: High Schoolexperience: 1 Yearsresponsibilities:* What you'll do on a typical day:* --- Receive, route, resolve and properly close all HR inquiries* --- Create, triage and resolve customer inquiries and requests* --- Perform daily review of open case cues* --- Assist customers in understanding HR systems, processes and procedures* --- Provide data entry support for new hire data, contingent worker information and employee personal data* --- Fulfill employment verification requests if escalated* --- Participate in system testing and identification of system and user-interface issuesAt a minimum, you'll need:--- High school diploma or equivalent--- Strong customer service skillsIt'd be great if you had:Bachelor's degree or equivalent work experience--- 1 year of experience working in a Contact Center--- Experience with SAP Success Factors--- Excellent interpersonal, listening and communication skills--- Ability to use and navigate through multiple computer applications and databases--- Ability to build strong cross-functional relationships and interact effectively with all levels of staff and managementPrimary Responsibilities: (Day to Day Responsibilities):Complete 20-30 inbound calls and 20-30 emailed cases per daySoft Skills of Ideal Candidate:Strong communication skills (written & verbal)Strong professional presenceFour most critical responsibilities for this position?- Customer Service(experience)- Effective probing/critical thinking- Ability to be a team player- Ability to prioritize needs/requestsqualifications:What you'll do on a typical day:* --- Receive, route, resolve and properly close all HR inquiries* --- Create, triage and resolve customer inquiries and requests* --- Perform daily review of open case cues* --- Assist customers in understanding HR systems, processes and procedures* --- Provide data entry support for new hire data, contingent worker information and employee personal data* --- Fulfill employment verification requests if escalated* --- Participate in system testing and identification of system and user-interface issuesAt a minimum, you'll need:--- High school diploma or equivalent--- Strong customer service skillsIt'd be great if you had:Bachelor's degree or equivalent work experience--- 1 year of experience working in a Contact Center--- Experience with SAP Success Factors--- Excellent interpersonal, listening and communication skills--- Ability to use and navigate through multiple computer applications and databases--- Ability to build strong cross-functional relationships and interact effectively with all levels of staff and managementPrimary Responsibilities: (Day to Day Responsibilities):Complete 20-30 inbound calls and 20-30 emailed cases per daySoft Skills of Ideal Candidate:Strong communication skills (written & verbal)Strong professional presenceFour most critical responsibilities for this position?- Customer Service(experience)- Effective probing/critical thinking- Ability to be a team player- Ability to prioritize needs/requestsskills: OtherEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.SDL2017

Keywords: Randstad USA, Atlanta , Customer Service Advisor, Other , Atlanta, Georgia

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