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Solution Architect - Contact Center (AWS Connect) -FTE

Company: Tektree Systems Inc.
Location: Atlanta
Posted on: November 23, 2020

Job Description:

JD Location Atlanta, GA, US Chicago, IL, US Dallas, TX, US Denver, CO, US Houston, TX, US Los Angeles, CA, US Minneapolis, MN, US New York, NY, US San Francisco, CA, US Seattle, WA, US Remote Responsibilities bull Help in design and implementation of AWS Cloud contact center solutions. bull Work with customer IT Architecture team to design the end-to-end solution and provide technology guidance. bull Implementing Genesys Speech Analytics on top of the Genesys Interaction Recording Platform bull Participate in migration efforts in cloud contact center and provide assistance as the Subject Matter Expert in the migration and deployment of the solutions. bull Provide cost savings though infrastructure and server consolidation bull Provide solution optimization and process improvement with unique template IVR and interaction routing Required Qualifications bull At least 12 years of IT experience in customer service technologies including Contact center cloud based Products, solution design and implementation also experienced in omni-channel and AIML solutions. bull Hands-on experience in Experience in functional design for contact center solutions bull Experience helping customer build business cases bull Experience should include people and team management, enterprise architecture and technical leadership. bull Proficient in conducting Cloud contact center solutions roadmap sessions with business leadership, vendor architecture and sales support. bull Experience providing digital experience, business automation solutions using AIML as well as contact center technologies bull Successful track record managing software evaluations for cloud migrations for customer service channels bull Experience setting up pilots and POC for solution evaluations and further migration to production solutions bull Expertise in managing and leading technology mergers as a result of organizational acquisitions. bull Experience in providing technology architecture for contact center migration from on premise to cloud and managed several contact center technology projects from design and technology perspective. bull Demonstrated understanding of how to create learning documents, best practices on AWS cloud solutions and working experience with AWS professional services. bull Able to provide cost savings, solution optimization, process improvement for current organization and previous clients bull Capable of suggesting solutions like call back, hybrid EWT and managed for a successful implementation bull Experienced in leading operational automation for contact center management and monitoring bull Also skilled in leading major technology transformations in contact center and AIML technologies bull Can analyze, lead and executed changes for MIPS reduction providing cost savings bull Leadership experience in achieving achieve platform stability, resiliency and high availability bull Excellent analytical, communication (oral written) and interpersonal skills bull Should be a self-motivated person who is a quick learner, team player, and challenge-seeker bull Effective leadership and project execution skills, happy to mentor and share knowledge Preferred Qualifications bull Banking, Insurance and Educatione-Learning domain experience is preferred. bull Experience using Agile methodologies (SAFe) is a plus bull Six sigma yellow belt or green belt training is an advantage bull A cloud certification is also a plus. Full Time Employee

Keywords: Tektree Systems Inc., Atlanta , Solution Architect - Contact Center (AWS Connect) -FTE, Other , Atlanta, Georgia

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