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Director, Security Incident Response and Forensics

Company: TSYS
Location: Atlanta
Posted on: September 17, 2020

Job Description:

Director, Security Incident Response and Forensics Atlanta, Georgia, USA

Columbus, Georgia, USA

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Global Payments is the parent company for TSYS, Netspend, Heartland, TouchNet, OpenEdge, Xenial, Greater Giving, ACTIVE Network, and AdvancedMD. Headquartered in Georgia with over 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit and follow Global Payments on Twitter (@globalpayments), LinkedIn and Facebook.

Includes coordination, management, and quality control for the following teams:

Digital Forensics Team Leadership

Incident Commanders / Global Cyber Incident Management (GCIM) Team Leadership

Liaison with other Threat Management teams, other Information Security teams, General Counsel, Privacy, Business Information Security Officers, the Business Units (BUs) and other stakeholders

Serves as a primary Incident Commander for high severity or high impact security or privacy incidents.

Executes incident containment, mitigation and protection processes to safeguard against real time threats while maintaining critical documentation and evidence. Determines risk and exposure from security incidents while providing guidance to business decision-makers.

Lead the response to Cyber Security threats and incidents for the collection, analysis, and preservation of digital evidence.

Develop a proficient cadre of Incident Commanders and teams to ensure they are trained on processes

Ensure root cause analysis is completed for incidents, as stipulated by the CSIRP

Conduct annual review of incident response and management policy, plans and procedures. Build consensus around requirements, coordinate with incident response stakeholders across the Global Payments enterprise.

Conduct periodic roundtable exercises (tabletops) with BUs and Execs with formal documentation/tracking

Develop and execute an internal incident management communications campaign

Manage an ongoing program which analyzes improvements after high severity or high impact incidents, identify gaps, provide input on updating best practices and drive continuous improvement across the enterprise. Drive completion of improvements, track status and provide monthly updates to the VP, GTM.

Develop and provide Key Performance Indicator (KPI) and Key Risk Indicator (KRI) incident metrics on a monthly and quarterly basis to executive leadership.

Other Duties


Scope of Responsibilities: Responsibilities are across the enterprise

Planning Horizon: Participates in planning for a 3-5 year time horizon; develops work methods and staffing plans

Reporting Relationships: Reports to a Vice President.

Problem Solving Requirements: Problems are broadly defined or uncharted. Requires innovative thinking and personal initiative.

Span of Control Accountability: Leads five or more associate directors, higher level professional and technical team members, and mid-level senior professionals. Manages team member resources to achieve organizational goals including staffing, work and performance management, salary decisions, training and development, and disciplinary issues.

Required Qualifications

Bachelor’s degree in Information Security or Computer Science or related field, plus at least 8 years experience in a dedicated incident response position;

Minimum of 5-6 years experience in a managerial position;

Demonstrated experience as a security incident commander, with detailed knowledge of best practices in incident response management;

Significant experience with how to structure and operate an efficient Incident Response process in an enterprise environment;

Proficiency in leading security forensics investigations and evidence gathering processes, including chain-of-custody management

Strong communications skills and ability to engage with stakeholders at both technical and executive levels;

Clear and concise written and oral English, including the ability to produce professional-level documentation;

Strong problem solving and analytics skills; able to readily identify gaps in processes and recommend improvements for mitigation;

Strong leadership skills and a proactive approach to issue management;

Ability to excel in a high-pressure environment;

Understanding of current network and cloud technologies;

Experience/knowledge of current security threats and vulnerabilities, how to detect and mitigate them, ability to understand their possible consequences on the internal and external environments;

One or more of the following-CISSP, CISA, CISM, PCI-QSA, PA-QSA, PCIP, CRISC, CGEIT, Certified Forensic Computer Examiner (CFCE), Certified Cyber Threat Analyst (CCTA), Certified Computer Examiner (CCE)

Preferred Qualifications

Prior payment or technology industry experience is preferred

Master’s Degree in a related field of study from an accredited university

Familiarity with the NIST Cybersecurity Framework, especially the relevant incident response, restore, and management controls;

ITIL Foundations training / certification;

Understanding of modern technologies used to detect malware and vulnerabilities and protect assets.

US Applicants:

TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here .

Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at .


Outside of US Applicants:

TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here .

Posted 4 Days Ago

Full time


About Us The people of TSYS® and Netspend® are part of something bigger. We have the opportunity to touch millions of people and businesses each and every day - both a tremendous honor and a huge responsibility. We are known around the world for the passion and enthusiasm we bring to the business of payments.

TSYS team members are the best and brightest in the industry, with both the drive and ambition required in today's market. We have yet to find limits to what our people can accomplish together.

Our family of companies offers a wide array of careers in which team members can leverage their skills and advance their future, while helping TSYS succeed in delighting customers around the world. We want to help candidates find the right fit within the TSYS family and in the right location.

Visit our career sites for more information about TSYS and Netspend .

Keywords: TSYS, Atlanta , Director, Security Incident Response and Forensics, Other , Atlanta, Georgia

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