Deployment Co-Ordinator

Company: Fineos Corporation
Location: Atlanta
Posted on: September 16, 2020

Job Description:

What you---ll be doing Join our Cloud Operations team where you will work on new technologies and find ways to meet our customers--- needs and make it easy for them to do business with us. We are looking for passionate, tech-savvy Technical Project Coordinators to coordinate FINEOS Cloud deployments for our customers. This role requires a blend of project management, technical understanding, organization skills, and good communication to ensure that the customer---s deployment goals are met within the established timelines. This role involves partnering with various FINEOS teams like deployment engineers, support engineers, product management and engineering, as well as our customers teams to provide the customer with an excellent experience. You will be responsible for the success of customer deployments as a single point of contact during the deployment service period. Responsible for the overall success of named customer deployments as single point of contact during the deployment period Build and Maintain well established relationships with key customer stakeholders Establish success criteria, metrics, milestones, and timelines for deployment projects and ensure projects remain on track and on time Manage Customers to ensure all teams are aligned and deliverables are met. Maintain project tracking and customer issue documentation within appropriate systems and databases Provide regular deployment status and progress updates to Customers Release Planning with Customers Release Management Continuous improvement of Release Standards and Processes What we---re looking for Associate---s Degree or three or more years of work experience. Three or more years of relevant work experience. Strong verbal and written communication skills Strong project management and organizational skills Ability to work on multiple projects simultaneously Ability to present to a large audience and facilitate calls of that size Prior experience in cloud, networking, security products and enterprise network infrastructure a plus Further Information Release Planning (Accounting for some 30% of role) Facilitates release planning meetings with key stakeholders to identify and plan deployment activities. Ensures that issues and risks are identified, understood, and dealt with in a manner that mitigates risk to scope and schedule for lower and production environments. Defines and documents the release recommendation for each release and/or change to production. Includes release scope, schedule, deliverables, and roll back plan. Reviews release recommendation with key stakeholders. Maintains release management schedule for specific customer Attends change management events such as Change Management Boards and deployment planning meetings to collect data and information pertaining to the release. Defines and documents the release recommendation for each release. Includes release scope, schedule, deliverables, and roll back plan. Reviews release recommendation with key stakeholders. Maintains release management schedule for Customer Implementation Project Team or Customer Maintenance Team. Release Management (Accounting for some 40% of role) Verifies Project compliance with release acceptance criteria/definition of done. Provides outage information and downtime requests. communication during and after deployment until back in service. Creates requests for change (RFC to production) and obtains appropriate approvals. Facilitates emergency releases from production incident identification to incident closure after release. Verifies capture of customer acceptance/signoff on deliverables. Coordinates and schedules key change to production activities with the Customer. This includes the tracking of all elements with team leads as the project moves through testing regions into production. Accommodates a flexible schedule as most releases occur outside of regular business hours. Supports release execution by monitoring of each phase of the release. Validates the release as it progresses thru various release gates and test phases, alerts appropriate stakeholders of any errors or issues that need to be addressed. Cost Management (Accounting for some 20% of role) Manage the cost of the releases and activities to budget Manage the cost of 3rd party items (AWS, New Relic, JBOSS) Release Standards and Processes (Accounting for some 10% of role) Identifies opportunities to make tactical improvements to the release management process. Maintains documentation of all processes. Creates release management standards to be followed. Educates external vendors on the release methodology and strategy. Collects feedback from the users of release management standards and identifies the need to modify or retire a standard based on the feedback. Works closely with Change and Configuration Management team of the ITSM Unit to stay current on all change, configuration and internal controls standards and processes.

Keywords: Fineos Corporation, Atlanta , Deployment Co-Ordinator, Other , Atlanta, Georgia