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Customer Experience Leader (427167)

Company: TIER4 GROUP
Location: Atlanta
Posted on: September 16, 2020

Job Description:

Customer Experience LeaderDirect HireAtlanta, GA--Tier4 Group has been retained by our client to hire a Customer Experience Leader. Due to significant revenue growth over the past 5 years, which has also resulted in an expanded geographic footprint and customer base, our client desires to bring in a leader focused on the customer and sales experience. This is a newly created role and team.--The Customer Experience leader will drive results across all departments and regions and help define what the company should be measuring and implementing to drive customer and sales satisfaction in a completely new and different way. The focus is not simply on providing a better experience than the competition, but to provide the best customer experience imaginable in the industry - akin to flying first class on the best airline or staying at a five star resort. Every part of the customer experience should feel special, faultless, and unlike any experience a customer in this industry has ever seen.--Requirements:Building customer experience/ white glove service teams from scratch or revamping an existing team.B2C experience required.Experience building teams in a customer focused industry (hospitality, retail, services, goods, etc.) that serves tens of thousands of customers.Insurance experience a plus, but not required.Process improvement/strategic road mappingCreate and maintain personalized interactions with customers.--Our client's philosophical foundation is strong. They have created a completeness and simplicit in approach to how they do business. Their commitment to service level standards is unwavering and our client has undergone a major technology and tools transformation, with more projects on the roadmap which will also enhance the customer experience.----In addition to a competitive salary, our client offers a best-in-class benefits package!

Keywords: TIER4 GROUP, Atlanta , Customer Experience Leader (427167), Other , Atlanta, Georgia

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