Calendly: Content specialist

Company: Calendly
Location: Atlanta
Posted on: May 24, 2020

Job Description:

About the opportunity Calendly is looking for a Product Content Specialist to join our Product Content Strategy team. In this role, you'll have a significant customer and team member impact. You'll create Calendly help content and knowledge resources in varied formats to educate and empower our Customer Experience team and customers. You'll also get to work with Product, Marketing, Sales, and CX to aggregate and design internal and external content to help drive strategic goals. Some challenges you'll get to tackle Create content that helps Calendly customers and CX team members resolve issues and get the most of out of Calendly Create content using a voice and tone that's consistent with the Calendly brand style guide Maintain and deliver knowledge resources to the CX team to help them serve customers Ensure that content is up-to-date and on brand as the Calendly product grows and evolves Help write content for new product releases so our CX team can better understand features and serve customers Measure content performance and help make improvements that drive effectiveness Collaborate with CX to learn about ever-changing customer content requirements Stay current with learning and content trends and best practices to improve Calendly's approach About You You should apply if you have: Two or more years of experience creating content or knowledge resources Degree or relevant work experience in writing, communications, media, or instructional design Experience using industry-standard workflows and tools for creating written and video content Experience leveraging data, metrics, and user feedback to analyze and evolve content Two or more years of experience in a technical writing, customer support, customer success or other software organization Ability to create or edit simple illustrations is a plus What you'll enjoy about joining our team Our team members' well-being is just as important to us as their work. We offer competitive salary, unlimited paid time off and flexible remote work options to help maintain work-life balance. We also provide commuter benefits, snacks, happy hours, team-building events and so many other perks! Join a diverse workforce, leading the way in scheduling automation.

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