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ATLANTA-GA-8726 CUSTOMER SUPPORT SPECIALIST

Company: Ltk Virtual Variations
Location: Marietta
Posted on: January 17, 2020

Job Description:

Job Responsibilities: Handle client questions via phone, chat, and an email queue that pertain to our HCM platform and additional services. Responding timely, efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Utilizing CRM software, scripts, and tools appropriately. Routing clients to the appropriate departments based on their needs. Understanding and striving to meet or exceed contact center goals/metrics while providing excellent client service. Adhering to all company policies and procedures. Requirements: Associate's or Bachelor's Degree preferred. 1-3 years in a client or customer service role. 1-3 years utilizing a CRM system with great technical aptitude. Exceptional client/customer service, active listening, verbal and written communication skills. Must have an outgoing and professional phone presence and strong typing skills. Ability to ask prying questions and diffuse tense situations. Ability to thrive in a fast paced environment, toggle between phone, email, chat and 1-2 computer monitors (CRM system). Strong time management and decision making skills. Adaptability and accountability. Why us?: Competitive pay rates and tons of opportunity to grow your career. Beautiful and convenient location, close to Perimeter Mall with tons of shopping, food and drinks. Company game rooms, weekly yoga sessions, employee resource groups and more!

Keywords: Ltk Virtual Variations, Atlanta , ATLANTA-GA-8726 CUSTOMER SUPPORT SPECIALIST, Other , Marietta, Georgia

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