AtlantaRecruiter Since 2001
the smart solution for Atlanta jobs

Patient Device Support Specialist

Company: Medix
Location: Sharpsburg
Posted on: December 5, 2019

Job Description:

Job Details Company Overview Company: Medical Device Location: Pittsburgh, PA Position: Technical Support Specialist Hours: Tues - Sat, 3pm-11:30pm Pay: $17-17.75 (depending on experience/personality) Overview of Responsibilities Provides technical support via phone including analysis and resolution of product or system problems, instructional support and equipment shipping. Troubleshoots issues effectively and in compliance with all associated training and work instruction. Identifies specific issues with regard to patient questions/concerns/complaints and utilizes advanced troubleshooting skills to resolve issues. Documents all customer complaints, alleged product deficiencies, returned goods orders, change requests/change orders, sales orders, call reports and any other required documentation in applicable systems. Dispatches PSRs to patient sites as required to resolve patient issues and ensure patient safety. Identifies and executes the most cost effective approach to deploy in resolution of patient concerns. Provides back-up on all patient and physician issues in substitution for other departments in a 24 hour environment Provides exceptional customer service to our patients, medical professionals and field personnel. Facilitates returns and equipment shipments to ensure patients receive needed equipment and all equipment is returned and tracked appropriately. Appropriately identifies alleged deficiencies related to the identity, labeling, packaging, quality, durability, reliability, safety, effectiveness or performance of the product in accordance with company policy and applicable regulations. Processes End of Use requests when requested and applicable in accordance with all End of Use procedures. Appropriately identifies Emergency Response situations and triggers escalations in accordance with company policy and work instructions to ensure we protect patients quickly and effectively. Appropriately identifies escalated issues requiring external communication and ensures that they are documented, tracked and escalated in accordance with work instructions. Works closely with Customer Support and Field Personnel to arrange patient visits with company representatives as needed to resolve issues. Assists in the development and maintenance of training procedures, complaint procedures, and shipping/returning procedures. May be on-call to provide support outside of normal business hours. Performs other duties and tasks as assigned. Requirements: Candidates that have customer/personal interaction in person or over the phone Someone that can think on their toes, position is not scripted Can handle high volume of calls and calls that could last for a minute to forty-five minutes Has a PASSION for helping people Must be able to multitask and be empathetic Prefer quality calls over quantity of calls Highly prefer candidates who have either an associate or bachelor degree, however its not needed. Team oriented / centered (personality is HUGE) Eager to learn Someone who is comfortable being on the phone the ENTIRE shift (25-70 calls per day) Want people who are EXCITED about the opportunity andidates that have customer/personal interaction in person or over the phone Someone that can think on their toes, position is not scripted Can handle high volume of calls and calls that could last for a minute to forty-five minutes Has a PASSION for helping people Must be able to multitask and be empathetic Prefer quality calls over quantity of calls Highly prefer candidates who have either an associate or bachelor degree, however its not needed. Team oriented / centered (personality is HUGE) Recommended skills Packaging And Labeling Passionate Curiosity Multitasking Team Working Documentation

Keywords: Medix, Atlanta , Patient Device Support Specialist, Other , Sharpsburg, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Now Hiring: Amazon
Description: Easy Application
Company: Amazon.com
Location: Cleveland
Posted on: 12/9/2019

Senior Customer Application Support
Description: Please send resume in Word format to if you are interested in this Senior Customer Application Support opening in Alpharetta, GA 30022. Salary for this role is in the 80K- 90K range 8 bonus. Looking (more...)
Company: AMS Staffing Inc.
Location: Alpharetta
Posted on: 12/9/2019

Services Sales Executive
Description: Services Sales Executive Locations: -- Boston, MA Philadelphia, PA NYC, NY Atlanta, GA Washington, D.C. Research Triangle Park, NC Chicago, IL Austin, TX Los Angeles, CA San Francisco, CA Denver, (more...)
Company: Dell
Location: Alpharetta
Posted on: 12/9/2019


CDL-A Owner Operator Truck Driver
Description: New drivers are now eligible for 2,500 in sign-on incentives TransAm Trucking, a leading refrigerated carrier, has owner operator truck driver opportunities available now for CDL-A drivers Apply today (more...)
Company: Trans AM Trucking
Location: Cleveland
Posted on: 12/9/2019

Seasonal Store Associate/Stocker - 405
Description: DescriptionPerforms general store operational duties including cashiering, customer service, truck unloading, stocking, merchandise recovery, and light cleaning or maintenance as assigned.1. Greets and (more...)
Company: Big Lots
Location: Cleveland
Posted on: 12/9/2019

Reps Needed (Work at Home)
Description: Nation's largest provider of discounted healthcare benefits has been in business for 27-year old helping
Company: JMS Benefits
Location: Alpharetta
Posted on: 12/9/2019

Epic Clarity / Cogito Onboarding Engineer
Description: Epic Clarity x2F Cogito Onboarding EngineerLocation: Remote US br Competitive salary br About VirtustreamVirtustream, a Dell Technologies business, is the enterprise-class cloud company that is (more...)
Company: Dell
Location: Warner Robins
Posted on: 12/9/2019

Jira Administrator
Description: Our Direct Client a Global Technology Company is looking for a Jira Admin br The JIRA Administrator will administer our project tooling, specifically Atlassian JIRA and Atlassian Confluence, and set (more...)
Company: AGM Tech Solutions
Location: Alpharetta
Posted on: 12/9/2019

Enterprise Data Architect
Description: The Challenge Customer engagement and retention is a top strategic priority for Adobe Digital Media business. MCI Marketing Customer Insights is looking for an exceptional leader to drive insights (more...)
Company: Fiserv
Location: Alpharetta
Posted on: 12/9/2019

Merrill Lynch Financial Advisor Development Program
Description: Job Description:THE FADP PROGRAM SETS YOU UP FOR SUCCESS AS A FINANCIAL ADVISOR br Our advisor development program is an award-winning program 1 for professionals who wish to build a wealth management (more...)
Company: Bank of America
Location: Alpharetta
Posted on: 12/9/2019

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Atlanta RSS job feeds