Claim Director, Commercial Direct Handle
Company: Chubb
Location: Alpharetta
Posted on: April 1, 2026
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Job Description:
Description This is a role focused on technical claim handling
for Chubb’s Commercial Direct Handle Claims Team. In this role you
will manage auto and general liability claims, both litigated and
non-litigated, under both primary and excess policies. This role
requires an individual to be accountable for the handling and
disposition of claims including investigation, coverage
determination, reserving, negotiation and settlement or trial
strategies. This position will require some travel, as well as
coordinating with and servicing both internal and external business
partners. You will represent the company at meetings with
management and business partners, as well as at mediations,
arbitrations, settlement conferences and trials. Responsibilities
Manage an inventory of claims involving moderate severity exposures
and coverage issues. Conduct, coordinate, and direct investigation
into loss facts, damages and risk transfer opportunities. Evaluate
coverage, liability, and damages to determine the exposure to the
insured and the policy. Analyze coverage and communicate coverage
positions, as warranted, within assigned authority. Demonstrate and
implement effective defense, resolution and claim strategies.
Provide superior customer service to insureds, agents, and internal
business partners. Adhere to Best Practices Guidelines. Adhere to
individual authority grants, all statutory and regulatory
requirements, fair claim practices and local compliance
requirements, including examiner licensing. Travels to conferences,
mediations, and trials as necessary. Qualifications Seven or more
years of experience as a casualty claim professional with a high
degree of specialized and technical competence in the handling of
high exposure construction claims with emphasis on hands-on file
and litigation management. Experience with primary and excess
bodily injury, property damage, and personal injury claims. Strong
background and demonstrated ability in dealing with significant
coverage matters. Working knowledge of industry best practices and
procedures. An ability to work independently and assimilate
learning materials on many different subjects from various sources.
Excellent interpersonal communications and negotiation skills; and
an ability to deal with customers and business partners in a
professional manner. Ability to make prompt, intelligent decisions
based upon detailed analyses of complex issues. Demonstrated strong
relational skills particularly in adverse or high-pressure
situations. A law degree is not necessary but helpful.
Keywords: Chubb, Atlanta , Claim Director, Commercial Direct Handle, Legal , Alpharetta, Georgia
