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Field Service Technician

Company: Renew Digital
Location: Norcross
Posted on: November 11, 2019

Job Description:

DESCRIPTION:The Level 2 Support Technician identifies, troubleshoots and resolves advanced computer and x-ray system hardware, software, networking, internet and peripheral problems.
JOB DUTIES:

  • Troubleshoots X-ray machines, computers, related peripheral hardware, software and network connectivity.Assists users via phone and remote desktop applications to install, upgrade and maintain software and related peripherals.
  • Provides advanced level remote help desk support and resolves problem(s) to the end user's satisfaction.
  • Works with third party hardware and software vendors to resolve customer issues.
  • Documents customer communication and interaction for proper record-keeping.
  • Produces and maintains quality technical documentation and reports.
  • Utilizes the escalation process to resolve customer service issues.
  • Works as a member of the team deliver service to internal and external customers.
  • Creates and maintains job-related product and technical documentation.
  • Helps manage the Support Cases queue, ensuring prompt customer follow up and satisfaction.
  • Assumes additional company related responsibilities as requested.
    BASIC REQUIREMENTS:
    • 1-2 years relevant technical X-ray hardware or software experience
    • 2 year IT degree or equivalent experience
    • Ability to function effectively in a fast-paced environment
    • Strong customer interpersonal and communication skills
    • Experience identifying, troubleshooting and resolving basic computer hardware, software, networking, internet and peripheral problems
    • Experience installing, configuring, upgrading and maintaining computer hardware software and peripherals
    • Strong analytical skills
      PREFERRED REQUIREMENTS:
      • Experience with medical/dental x-rays
      • Bachelor's Degree in Information Systems, Computer Systems, or related field
      • Remote desktop support experience
        ABOUT RENEW DIGITAL:Renew Digital is the leading provider of high quality certified pre-owned cone beam 3D and panoramic/cephalometric Xray equipment to dentists and dental specialists across the United States. Featuring a one price guarantee that includes installation, training and comprehensive warranty, Renew Digital offers dental professionals the features and reliability they need to deliver superior patient care more affordably. For more information call or visit renewdigital.com.

Keywords: Renew Digital, Atlanta , Field Service Technician, IT / Software / Systems , Norcross, Georgia

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