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Senior Engineering Support Specialist

Company: Verizon
Location: Atlanta
Posted on: June 20, 2019

Job Description:

What you'll be doing... Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions. As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant. Position Summary Description: The Engineering Support Specialist will assist engineering in providing Tier 3 support services to customers and Tier 2 customer support. Additionally, this position will assist engineers in collecting and evaluating data for ongoing and new projects and called upon to do some analysis and development work. Key Areas of Responsibility:

  • Support on-going Tier 3 (engineering) customer support and diagnostic activities.
  • Develop automation scripts in SQL (Oracle & MS SQL Server), and UNIX shell scripting to resolve software issues reported by Hum IoT devices in production.
  • Write Queries in Elastic Search to visualize the data for support activities.
  • Perform Splunk queries and automation to monitor the device logs and raise alerts when required.
  • Conduct in-depth analysis on Hum device logs, identify gaps and issues, and make recommendations, including discovering new approaches.
  • Assist engineering and individual engineers with data collection activities.
  • Write and execute SQL queries for reporting and research purposes.
  • Use Verizon Wireless tools, including MARS, MTAS and ACSS to identify device connectivity issues, to monitor network logs and to proactively fix device authentication issues.
  • Reduce redundancy of report requests from business users by creating daily, weekly, and monthly reports using SQL Query.
  • Perform analysis of vehicle issues being reported by customers related to the operation of Hum and the interaction with the other computer control units in the vehicle.
  • Develop utilities, test tools and product features under the supervision of other developers.
  • Performs other related duties as assigned. What we're looking for... You'll need to have:
    • Bachelor's degree or four or more years of work experience.
    • Four or more years of relevant work experience.
    • Three or more years of experience with SQL queries and database operations.
    • Two or more years with Java or other high-level computer programming language.
    • Experience in computer application skills, such as MS Office or G-Suite.
    • Willingness to travel. Even better if you have:
      • Bachelor's degree in Electrical Engineering, Computer Science, Computer Engineering, or related field.
      • Six or more years of experience developing software applications and/or solutions.
      • Ability to analyze and interpret technical data at the level needed to perform the required duties.
      • Excellent interpersonal and communication skills.
      • Ablilityto work under limited supervision.
      • Experience with elastic search or NoSQL queries.
      • Technical customer support experience. When you join Verizon... You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon, Atlanta , Senior Engineering Support Specialist, IT / Software / Systems , Atlanta, Georgia

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