AtlantaRecruiter
the smart solution for Atlanta jobs

Ticket System Administrator

Company: ATLANTA BOTANICAL GARDEN
Location: Atlanta
Posted on: May 19, 2019

Job Description:

PRINCIPAL FUNCTION The Ticket System Administrator is responsible for the management of the ticketing system (currently Galaxy), inclusive of the technology and processes that ensure its daily functionality. The Ticket System Administrator will support the day to day operation of the ticketing system at both Garden locations, Atlanta and Gainesville. Key areas of accountability include operational stability of the system, integration with various systems, support of the online web store, point of sale station set up and maintenance, and detailed reporting. The Ticket System Administrator will be responsible for building and maintaining visualizations, reports, and dashboards involving ticketing system data. Prior software reporting experience is preferred (Tableau). Prior database and technical support experience will be necessary for this role. The ideal candidate will be proficient in evaluating and executing projects with a high level of accuracy and attention to detail. ESSENTIAL DUTIES RESPONSIBILITIES Provide primary support for approximately 35 end users and POS systems using the Gateway Ticketing System across various sales channels (POS, Order Entry, web store, and workstations) Database administration of the ticketing system manage all aspects of assigned software applications, including software upgrades and database support Primary point-of-contact for all best practices and new product features related to the ticketing system provide recommendations for system enhancements and software upgrades Facilitate discussions with end users to discuss business needs and designimplement solutions Provide support for any hardware or software integration involving the ticketing system, specifically Raiser s Edge Create, maintain, and update reports and dashboards detailing ticketing system data Maintain detailed records related to purchasing and software licensing of ticketing system Troubleshoot ticketing equipment as needed Maintain the ticket database including new product set-up and existing product troubleshooting Act as the ticketing subject matter expert to lead discussions on new product, system configurations, and sales programs Escalate and work to resolve troubleshooting issues with ticketing system support staff The above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of employees in this job. QUALIFICATIONS Degree in Computer ScienceInformation Systems (Bachelor strongly preferred) 2 years experience working with a point-of-sale system (Galaxy is preferred) Knowledge of SQL, MongoDB, Python and database systems Familiarity with data reporting using Tableau Familiarity with payment processing systems Ability to work on-call, as needed (including potentially nights and weekends) PHYSICAL REQUIREMENTS Ability to sit, stand, bend and reach, drive, operate standard office equipment such as phone, computer, facsimile, copierprinter, and other business machines. Occasional lifting up to 50 lbs. MENTAL REQUIREMENTS Accuracy in all aspects of work is critical for this position. Attention to detail while doing somewhat repetitive work is required.

Keywords: ATLANTA BOTANICAL GARDEN, Atlanta , Ticket System Administrator, IT / Software / Systems , Atlanta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Frontend Tactical Developer
Description: Purpose for this role Mid-level software engineer whose primary purpose is to keep the codebase in a constant state of iterative refinement. We're looking for a self-starter who can take a set of requirements (more...)
Company: UserIQ
Location: Atlanta
Posted on: 05/26/2019

Network/Systems Administrator
Description: Beacon Hill Technologies is seeking a NetworkSystems Administrator for a 12-month contract opportunity in Smyrna, GA. Description We are currently seeking an experienced Network AdministratorSpecialist. (more...)
Company: Beacon Hill Technologies
Location: Smyrna
Posted on: 05/26/2019

Java Software Development Engineer, Staff
Description: Java Software Development Engineer, Staff What does a great Java Software Developer Production Support do As a Java Production Support Engineer you will work within Fiserv's high demand growing commercial (more...)
Company: Fiserv
Location: Atlanta
Posted on: 05/26/2019


Lead Network Solutions Architect (Remote w/ Travel)
Description: Minimum Required Skills Solutions Architect, Pre-Sales, Enterprise Networking, CCIE, Cisco RS, SDN A Leading Technology Solutions Provider specialized in deploying Security, Voice over IP, Cloud Solutions (more...)
Company: CyberCoders
Location: Atlanta
Posted on: 05/26/2019

Software Developer
Description: POSITION SUMMARY As an employee of PPA, we work together to make PPA an excellent place to work. We engage in meaningful discussions, treat each other with respect and courtesy, and never gossip about (more...)
Company: Professional Photographers of America
Location: Atlanta
Posted on: 05/26/2019

Programmer III/C# Developer
Description: Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and documenting programs. May require a bachelor's degree. Requires at least 4 years or equivalent experience (more...)
Company: Epikso
Location: Atlanta
Posted on: 05/26/2019

Embedded Software Engineer
Description: Min 6 years , Experience in Embedded Software design development in a real-time embedded environment
Company: Paramount Software Solutions, Inc
Location: Peachtree City
Posted on: 05/26/2019

Senior SQL Data Engineer - Atlanta
Description: Job Description: The Senior SQL Data Engineer is an integral role in the Information Technology Department. The ideal candidate will demonstrate excellent SQL skills with Healthcare Revenue Cycle knowledge. (more...)
Company: ApolloMD
Location: Atlanta
Posted on: 05/26/2019

IT Operations Manager
Description: Hirewell is hiring an IT Operations Manager for our client to lead a small team in the day-to-day operations. The major responsibilities include systems administration
Company: Hirewell
Location: Marietta
Posted on: 05/26/2019

Java Developer
Description: Job Title Java Developer Client Location Bellevue, WA, Atlanta, GA, Dearborn, MI. Duration 9 Months Visa OPT, GC, TN, Citizen Job Description Analysis, Design, Implementation and testing of current and (more...)
Company: Techgene Solutions LLC
Location: Atlanta
Posted on: 05/26/2019

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Atlanta RSS job feeds