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Software Upgrade Systems Specialist - 10214432 (NO C2C)

Company: Aptonet,Inc.
Location: Atlanta
Posted on: January 14, 2018

Job Description:

Job DescriptionThe Software Upgrade Specialist is responsible for delivering a positive customer experience while implementing upgrades on our customer’s software products.(NO C2C)If you are a highly motivated individual who would like to become a part of a company that thrives on innovation and is dedicated to fighting serious disease, we would like to hear from you!Responsibilities:

  • Upgrades. Perform all aspects of upgrading a customer’s oncology information system (OIS), including, but not limited to: determining if a customer site is ready for an upgrade, planning for the upgrade, implementing new OIS software and testing after upgrade to ensure full functionality.
  • Communication. Explain the process, resources and steps necessary to complete a successful upgrade. Answer questions, provide expertise and keep the customer informed throughout the upgrade process.
  • Documentation. Thoroughly document all upgrade steps following Elekta’s quality, regulatory and safety policies.
  • Schedule. A weekend work schedule is essential to this position e.g. (Weds – Sun) ( Mon-Tues) off. Evenings/Nights are required for this position as well
  • Customer Satisfaction. Ensure highly satisfied customers by taking responsibility for the successful completion of the OIS upgrade. Qualifications Needed
    • Bachelor’s degree in Computer Science or related subject
    • Microsoft SQL Server certification
    • Microsoft desktop and server operating systems certificationSkills Needed:
      • To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write and comprehend the English language.
      • 3-5 years of experience with Microsoft desktop and server operating systems.
      • 3-5 years of experience with Microsoft SQL Server.
      • Experience with high-availability system architecture.
      • 2-3 years of experience with Citrix and related infrastructure and administration
      • Familiarity/proficiency with the following: Outlook, Word, Excel, WebEx, and SalesForce
      • Ability to effectively interact with internal and external customers (via phone and face-to-face)
      • Excellent verbal and written communication skills
      • Demonstrated capability for decision making, sound judgment and assertiveness
      • Ability to Travel 10-20% Nice to have
        • Related healthcare experience (Radiation Oncology and Medical Oncology)Company DescriptionAptonet serves Fortune 500 corporations as well as midsize corporations across a variety of verticals and industries. Our gratitude to the fine professionals that make up our ranks and to our clients for a long lasting relationship based on trust and a job well done.

          Keywords: Aptonet,Inc., Atlanta, Software Upgrade Systems Specialist - 10214432 (NO C2C), IT / Software / Systems, Atlanta, Georgia

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