IT Support Engineer
Company: Priority Ondemand
Location: Lithonia
Posted on: April 2, 2026
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Job Description:
Description Description: The IT Support Engineer is a key member
of the IT team and will be primarily responsible for supporting the
end user technology environment. This is a customer facing role
providing the first line of support for the organization and highly
visible. Responsibilities include maintenance and management of
company desktops, notebooks, mobile devices, printers, servers,
network devices and other office equipment and related software. In
addition, this individual will participate in the implementation of
new hardware and software including the installation and
configuration of MS applications on the end user computers. This
position requires an in-depth knowledge of and experience working
with MS Office Suite, Office 365, One Drive, SharePoint and other
desktop applications. In addition, thorough experience configuring,
upgrading, troubleshooting desktop and laptops computers, servers,
printers, scanners, and other peripheral devices is necessary. The
successful candidate will who will be responsible for the effective
and efficient operations, including maintenance and administration,
of Windows-based, and Apple, Android computer systems. Job
Functions: Respond to level 1 & 2 support requests in a timely and
professional manner. Communicate with clients and/or internal staff
to report, escalate and resolve system related or network issues
Track and document work tasks, changes and issues daily in the
ticket system. Provides IT support team with assistance in
utilizing full functionality of desktop management applications,
including asset management, remote control (via LAN, WAN and
internet) Installs, tests, maintains, and upgrades corporate
anti-virus application, deploys Windows OS and application security
patches, hot fixes and updates. Designs, builds, tests and deploys
application packages utilizing packaging tools and scripting
utilities. Administer Windows Servers and Exchange (Office 365)
with an excellent understanding of Active Directory. Provides
on-site technical support for desktop computers and peripherals in
a cross-platform environment. Support will include troubleshooting,
repair, and installation of hardware, software, and desktop, laptop
and tablet systems. Provide support for mobile devices, including
Android, iPhone and iPad. Troubleshoot Windows 11 operating
systems, applications and networking functions. Setup and configure
workstations to be used in diverse environments, adhering to
security requirements. Support and troubleshoot wired, wireless,
and VPN connectivity for desktops, laptops, and mobile devices.
Provide assistance to clients for general operation of standard
supported COTS software. Provides IT support team with assistance
in utilizing full functionality of desktop management applications,
including asset management, remote control (via LAN, WAN and
internet) Some travel and on-call rotation is required. Other
duties as assigned Qualifications Job Requirements: AA degree
preferred or equivalent experience with 3-5 years of experience
supporting desktop hardware, software and strong troubleshooting
skills with the ability to gather all relevant information,
identify problems, and implement solutions quickly 3-5 years’
experience with Desktop Engineering and architectural support
planning and strong focus on the technical elements of desktop,
Microsoft AD, and GPO Strong skills in general MS Office
application troubleshooting Experience with Office 365, SharePoint,
One Drive Experience in installation, upgrades, and support of
Windows desktops Experience supporting End User Computing
devices/BYOD/Cellular devices Experience supporting remote users
Understanding of core LAN/WAN network technologies (TCP/IP, DNS,
DHCP, Routing, switches, wiring) and Firewall fundamentals
Healthcare and EMS (Emergency Medical Services) experienced
preferred Physical Skills: While performing the duties of this job,
the employee is regularly required to stand, talk or hear. The
employee frequently is required to walk; sit; use hands and reach
with hands and arms. Must have the manual dexterity to skillfully
operate a computer keyboard and other standard office equipment,
such as facsimile and telephone. The employee must occasionally
lift and/or move up to 50 pounds. Corrected vision in normal
range.
Keywords: Priority Ondemand, Atlanta , IT Support Engineer, IT / Software / Systems , Lithonia, Georgia
