Site Support Analyst
Location: Flowery Branch
Posted on: October 1, 2024
|
|
Job Description:
Title: Site Support Analyst
Modis is seeking a Site Support Analyst that will provide
business technology support and delivery capabilities. You will be
supporting the onsite commercial, supply chain and remote sales
business units within the segment.
Qualified applicants are invited to apply for immediate
consideration.
Sorry NO THIRD PARTIES at this time
Location: Flowery Branch, GA
Type: Contract (Long-term)
Description:
• Provide tier 2 desktop and local application support as needed
through the Help Center and Incident Management process
• Actively lead the incident management process for all sites to
ensure best in class customer support
• Ensures customers are satisfied with the services provided and to
answer any additional problems
• Properly set and manage business expectations regarding requests
related to client and infrastructure project support activities
driven by local business need and Global strategic initiatives
• Proactively provides customer input to other IT members to
continue constant service improvement
• Recommends changes in hardware, software and support procedures
as appropriate to enhance service
Key Responsibilities:
• Will be required to lead team efforts on certain focused Global
or local business IT initiatives as agreed upon by Account
Manager
• Ability to coordinate standard service offerings within region
and define, action, and implement recommended improvements
Training and Documentation
• Identify, deliver, and manage site end user training needs and
demands by working through various internal and external
partnerships as well as providing hands-on training where
needed
• Maintain all site inventory and asset management information
regarding PCs, printers, mobile devices, and system
infrastructure
• Updates and regularly reviews site documentation with Central
Help Center in Brazil to ensure knowledge base is accurate and
analysts are properly trained and able to provide support to end
user community
Functional Skills
• Proven skills in hardware and software setup and installation
• Solid understanding of Microsoft suite
• 3-5 years recent experience with computer support in a Global
enterprise environment
• College Diploma or University Degree
Keywords: , Atlanta , Site Support Analyst, IT / Software / Systems , Flowery Branch, Georgia
Click
here to apply!
|