Field Service Rep HW - Dothan, AL
Company: Varian Medical Systems, Inc.
Location: Atlanta
Posted on: May 28, 2023
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Job Description:
Together, we can beat cancer.At Varian, a Siemens Healthineers
Company, we bring together the world's best talent to realize our
vision of a world without fear of cancer. Together, we work
passionately to develop and deliver easy-to-use, efficient oncology
solutions.We are part of an incredible community of scientists,
clinicians, developers, researchers, professionals, and skilled
specialists pushing the boundaries of what's possible, to improve
people's lives around the world. We embrace a culture of
inclusivity in which the power and potential of every individual
can be unleashed. We spark ideas that lead to positive impact and
continued success.If you want to be part of this important mission,
we want to hear from you.Preferred Location: AL / GA / Willing to
relocate to ALThe Field Service Representative (FSR) is the primary
contact for Varian Medical Systems (VMS) customer service and
repair needs ensuring that our customers' equipment operates
efficiently at all times.As a Hardware FSR, the responsibilities
include troubleshooting, repairing, installing, upgrading and
performing preventative maintenance on all designated VMS equipment
according to instructions and company guidelines. Each FSR operates
in a designated field service territory and represents VMS. This
requires a high level of professional communication with their
team, customers, management, sales and other technical support.*
Troubleshoot, diagnose and repair all designated VMS equipment
within an assigned service territory, including preventative
maintenance, installations and upgrades per VMS guidelines.* Manage
time and maintain a schedule to include preventative maintenance,
installations and upgrades as well as incoming customer calls
demonstrating the ability to assess and prioritize the urgency of
customer requests and follow-through to completion.* Understand and
recognize the need to escalate incidents when necessary and/or
request additional assistance from more tenured representatives.*
Examine difficult customer issues, diagnose and resolve the issues
and meet established FSR levels.* Maintain effective territory
management and expense control which includes timely completion and
submission of field service and expense reports along with
management of consignment and other required documentation
according VMS procedures.* Develop and maintain strong customer
relationships through the use of strong written, verbal, and
interpersonal communication skills.Minimum Required Skills and
Knowledge: Sound knowledge of and sound professional technical
experience with micro-computers/PC based systems. Sound computer
usage and debugging skills. Ability to identify and repair complex
software and delivery system network problems. Identify and resolve
imaging system defects. May be able to perform system relocations.
Highly proficient at diagnosing and solving complex mechanical
problems, including simple vacuum leaks. Able to perform vacuum
system gun replacements and target replacements. Maintain
certification status for C3 products and achieved certification for
TrueBeam. Proficient in most advanced modalities of Varian product
lines within geography.Other Desired Skills and Knowledge:
Proficient at defusing difficult customer situations. Understands
and utilizes the escalation process to Sr FSR, Management, NTS, PSE
or ApplicationsRequired Certifications and Training: Has completed
combined beam & combined imaging Level 2/3 VMS certification
testing. Has completed TrueBeam certificationExperience Level with
Business Tools: Proficient in utilizing business tools such as:
E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM
(e.g., Workday) or equivalent ERP product and productivity software
desired.Minimum: HS Degree or Equivalent Preferred: Associates
degree, technical /vocational training or military experience with
electronics and 4 - 8 years of related experiencePosition must have
full access to Varian client sites to perform the essential
functions of this position. Many clients require Varian employees
and representatives to meet certain Vendor Credentialing
requirements before they will be allowed to have access to their
sites. Unless prohibited by law, position must meet all Vendor
Credentialing requirements necessary to have full client access and
must continue to meet those requirements during the course of
employment in this position. These requirements vary by client and
may include, but are not limited to: Proof of valid identification
(photo, driver's license, SSN) Criminal background checks Drug
screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza,
Tetanus) Annual TB testing Healthcare trainingFighting cancer calls
for big ideas.We envision a world without fear of cancer. Achieving
this vision takes dedication and commitment from all of us, every
single day. That's why we celebrate and value the distinctly
beautiful and intersectional identities of each of our employees.
We are a mirror of our patient-base, which allows us to innovate.
Big ideas come from everywhere, and the best ideas are fostered by
our unique individual experiences. At Varian, we encourage you to
bring your whole self to work and believe your bold and authentic
perspective will help to power more victories over
cancer.#TogetherWeFightPrivacy StatementThe base pay range for this
position isMin $66,400 - Max $116,200The pay wage range shown is
based on the job posting's primary location. Actual compensation
packages are based on a wide array of factors, including but not
limited to skill set, experience, certifications, and location.
Keywords: Varian Medical Systems, Inc., Atlanta , Field Service Rep HW - Dothan, AL, IT / Software / Systems , Atlanta, Georgia
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