Field Service Representative

Company: Safelite
Location: Norcross
Posted on: June 25, 2022

Job Description:

The Field/Regional Service Representative is responsible for creating an exceptional customer experience through inbound calls from customers, policyholders, insurance agents, and/or auto glass shops. This organized and energetic professional delivers a seamless and memorable experience during every customer interaction.What You'll Get

• Competitive weekly base pay starting at $17/hour+ depending on experience.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.What You'll Do
  • Answer incoming phone calls from customers, policyholders, insurance agents, and/or auto glass shops.
  • Assesses the needs of callers and resolve concerns quickly or escalate as needed.
  • Schedule customer appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions.
  • Respond to all emails regarding existing appointments, schedules appointments, etc. in a professional manner and escalate complex issues to senior team members or colleagues as needed.
  • Create work orders for commercial, rental and auction accounts.
  • All other duties as assigned.What You'll Need
    • High School Diploma or GED; OR 1 to 3 years' experience in contact center or retail services industry, preferred.
    • Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes and procedures.
    • Ability to operate a computer with the Microsoft Office suite and other standard office equipment, such as: phones, calculators, copy machines/printers, etc.; Experience with SV2 (Point of Sale) preferred.
    • Present a professional appearance and wear personal protective equipment.
    • Physical requirements: comfort working in a mostly stationary, highly structured performance-based environment while demonstrating high ethical and confidentiality standards.#LI-RECRUITERTAG

Keywords: Safelite, Atlanta , Field Service Representative, IT / Software / Systems , Norcross, Georgia