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IT Systems Administrator

Company: Xpanxion
Location: Atlanta
Posted on: January 17, 2022

Job Description:

As the IT Operations Support Specialist, you will help take the technology team on site to the next level, a truly unique opportunity while growing your own skills and creating an amazing work experience for your colleagues. Your primary role will be to support the day-to-day technology operations including assisting on-site and remote users, on boarding new employees, tracking assets, building documentation, and performing end-user training when needed.

The IT Operations Support Specialist will work closely with the IT Operations Manager and Vice President of Technology to provide world-class technology services to our employees, both on-site and remote. The ideal candidate is a creative problem solver with a collaborative spirit and customer service mindset, a strategic thinker with a high level of attention to detail, innovative, in sync with technology trends, and articulate.

Essential Duties And Responsibilities

  • Answer questions and resolve computer problems for users in person, via telephone, and email.
  • Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers' machines.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Receive and assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved.
  • Provide desktop support for hardware and software, including printing, installation, email, and operating systems.
  • Coordinate and work with third party support vendors in helping computer users for a variety of technical issues including networking, end user computer hardware, communications and applications.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Refer major hardware or software problems or defective products to third party support vendors for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Travel to property locations to perform due diligence and/or install/setup
    Requirements
    • Passion for quality and excellence
    • Strong troubleshooting and root cause analysis skills
    • Strong analytical and problem-solving skills
    • Possess strong work ethic, time management and organizational skills
    • Ability to travel, including air
    • A valid drivers license and limited use of your vehicle from time to time
    • Speak English fluently and communicate well, both verbally and in writing
      Desired Education, Experience, And Technical Qualifications
      • Windows 7/10
      • Mac OS, iOS, Android
      • Windows Server 2012 / 2016 / 2019
      • Active Directory administration
      • Office 365 administration
      • Microsoft Azure / AWS
      • Microsoft Office technical support
      • Inventory tracking tools and processes
      • Hands-on endpoint support experience
      • Print management and support
      • Working knowledge and understanding of networks including routing, switching, and firewalls
        Certifications Desired: one or more of the following:

        A+, Network+, Security+, CCNA, MCP, MCSEby Jobble

Keywords: Xpanxion, Atlanta , IT Systems Administrator, IT / Software / Systems , Atlanta, Georgia

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