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Help Desk Support/Technical Support/Desktop Support

Company: Careerbuilder-US
Location: Atlanta
Posted on: November 23, 2021

Job Description:

**NOT ELIGIBLE FOR PLACEMENT OTHER THAN ONSITE** At least 1 year relevant experience required. Competent in supporting enterprise customers and partners in a client systems/workstation environment, including but not limited to desktops, networks, laptops, peripherals, POS systems, and various in store technologies. Duties may include: - Hardware and Software Management: Online and spare parts inventory control, installation and configuration, management and troubleshooting. Assist with new technology research, testing and pre-purchase evaluations. Assist with system health monitoring, performance analysis, proactive alerting, software upgrades and maintenance, rack space management and warranty repair coordination. - Proactive Maintenance and Incident Resolution: Routine system and process monitoring, incident resolution or escalation, outage status tracking and technical library management. Function as a remote liaison to other groups in EIT to assist with project related tasks, reporting and analysis, in-depth troubleshooting of complex IT related incidents, customer relations. - Group Policy Administration: Assist with design and implementation of new group policy solutions and continued maintenance. - Print Services: Duties include management of Windows print servers and associated print queues. Job Requirements:Reviewing open tickets and working for resolution Preferred background/prior work experience?: Desktop Support / Field Tech Workers will be onsite and must meet onsite requirements.

Keywords: Careerbuilder-US, Atlanta , Help Desk Support/Technical Support/Desktop Support, IT / Software / Systems , Atlanta, Georgia

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