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Technical Analyst I - Field Engineering & Operations

Company: Cox Communications Inc
Location: Atlanta
Posted on: November 22, 2021

Job Description:

*Primary Location: *6305 Peachtree Dunwoody Rd, Atlanta, GA, USA
* Division: *Cox Communications
* Job Level: *Individual Contributor
* Travel: *No
* Schedule: *Full-time
* Shift: *Day Job
* Requisition Number: *218886
Cox Communications is searching for a Technical Analyst I who will understand business/project needs in developing and validating the business requirements and determining the system requirements. You will collaborate with the design teams in determining the application, database, and other system impacts based on requirements. You will work closely with other members of the technical teams in ensuring all requirements are addressed in the solution design and meeting the needs of the users and business.
* Primary Responsibilities and Essential Functions: *
* Participating in product and support release discussions.
* Creating and maintaining the standard Inventory Management System (IMS) modeling guides.
* Analyzing record discrepancies working with the markets to correct these records, reporting on findings.
* Developing, communicating, and delivering training documents, job aids, and reports.
* Facilitating discussions producing detailed meeting notes.
* Managing the ticket queue and driving resolution to user issues presented.
* Interpreting customer and business needs and translating them into application, system, technical and operational requirements. Writing and tracking business requirements.
* Participating in projects/applications requirement sessions in ensuring proper technical requirements are documented, testable, and managed.
* Working with business and boundary partners (Corporate and Field Cox Business, Field Engineering and Operations, Customer Care, and others) in supporting the application lifecycle from development through implementation.
* Communicating technical and business aspects of work efforts between team members.
* Communicating major milestones and identifying potential project risks; conducting regular status meetings in reviewing project activities; managing prioritization of activities.
* Coordinating with QA for testing new features and bug fixes verifying results are as expected. Assisting in User Acceptance Testing activities as new features and functions are implemented.
* Working directly with Development and QA teams in completing application implementations with minimal impact on customers.
* Developing technical documentation, processes, installation procedures and service guides, application training information.
* Developing measurements and reporting on key service-level metrics.

Qualifications: *Minimum:*

* Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered
* 1 or more years of experience in a related field. (i.e. Engineering)
* Strong organizational and analytical skills.
* Excellent Team player; showing initiative; exercising good judgment; strong follow-through; effectively managing time; maintaining flexibility, building and maintaining above-average collaboration skills in working effectively with teams throughout the organization.
* Preferred *
* BS/BA degree in a related discipline in Engineering.
* 2 or more years of experience in the telecommunications industry.
* Knowledge and working experience in the Inventory Management System (IMS) application.
* Knowledge of key vendor equipment; Nokia/ALU and Cisco desired.
* Experience with CLONES, CLLI Coding, and Circuit Naming.
* Ability in identifying and understanding issues and developing solutions.
* Ability in managing multiple projects, deliverables, and milestones.
* Industry recognized certification. (i.e. Nokia NRS-I Certification).

Who We Are
* About Cox Communications*
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

* About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: Cox Communications Inc, Atlanta , Technical Analyst I - Field Engineering & Operations, IT / Software / Systems , Atlanta, Georgia

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