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Technical Architect - Remote

Company: Olive
Location: Atlanta
Posted on: November 22, 2021

Job Description:


Olives AI workforce is built to fix our broken healthcare system by addressing healthcares most burdensome issues -- delivering hospitals and health systems increased revenue, reduced costs, and increased capacity. People feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed data. Olive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers and patient care. She uses AI to reveal life-changing insights that make healthcare more efficient, affordable and effective. Olives vision is to unleash a trillion dollars of hidden potential within healthcare by connecting its disconnected systems. Olive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.

Job Overview

Omega is Olives digital workforce operations center dedicated to ensuring that Olive keeps her promise, by providing support, analysis, communications, and continual improvements to all live customer bots. Omega is the main point of support and interaction that Olive has with their customers once they go-live.

Our Technical Architects are responsible for ensuring the successful deployment of Olive infrastructure, hosting, credentialing, security, and other technical implementation topics for Olive customer engagements. As a Technical Architect, you will serve as the main point of technical architecture contact with the customer and will help triage and resolve issues related to development and support of the technical solution architecture and infrastructure.

Essential Duties And Responsibilities

  • Work closely with Sales and Customer Experience teams to support program initiation stages with:
    • Hosting and architecture requirements
    • VM setup requirements and implications
    • Olive credential and password protection protocols
    • PHI and HIPAA policies
    • Ensure Omega and other components of Olives AIaaS program are able to best support customers and add value through the Olive promise due to the technical architecture
    • Facilitate security and other technical conversations between the customer teams and internal Olive teams based on the topic, product/R&D, solution design, security, infrastructure, etc.
    • Partner with Product to obtain and maintain the latest and most accurate set of product requirements
    • Expected to be a customer facing role to initiate technical conversations and manage decisions until the point where deeper expertise is required
    • Install proprietary and other technical infrastructure required for approved automations within the required time frames
    • Identify and escalate any technical and infrastructure risks based on customer decisions and deviations from Olive preferred methods
    • Properly document hosting and architecture requirements in Olive internal tools and systems
      • 5+ years of technical infrastructure experience including experience with network management, virtual machine set-up, cloud computing set-up, credential/access/token management, etc, SFTP/RDP/GIT and other technologies
      • Bachelors degree in computer science, database administration, technical project/business management, software engineering or equivalent professional experience
      • Experience working in similar roles managing infrastructure and business technical requirements in customer and non-customer facing environments
      • Executive presence and experience working with C-suite and varying levels of customer executives and end users
      • Experience leading a business unit including strategy, talent management, success metrics, performance analytics, workforce/capacity forecasting, cost management, etc.
      • Must be highly motivated, organized, with a strong ability to communicate well with internal and customer stakeholders
      • Strong written and verbal communication skills
        At Olive, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Olive encourages everyone including women, people of color, individuals with disabilities and those in the LGBTQIA+ community to apply for our available positions, even if they don't necessarily check every box on the job description.


        This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

        This job description does not constitute a contract of employment and Olive AI, Inc. may exercise its employment-at-will rights at any time.


        We take the health and happiness of our employees seriously and consistently evaluate new ways to provide an amazing place to work. From retirement planning, to a wellness program designed to actively incorporate mental and physical wellness into daily interactions amongst fellow Olivians, we make sure to take care of our own.
        • Health, Dental, and Vision insurance that starts on your first day at Olive with 100% of premiums covered for team members and 75% covered for dependents
        • Monthly Grid stipend to cover work related expenses
        • Unlimited PTO
        • Telemedicine
        • EAP/Mental health resources
        • Getaways by Marriott Bonvoy
        • Family-building and fertility support via Kindbody
        • 12 weeks of parental leave
        • 401(K) match
        • Wellness program
        • Stock Options
          by Jobble

Keywords: Olive, Atlanta , Technical Architect - Remote, IT / Software / Systems , Atlanta, Georgia

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