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Software Engineer, Support

Company: Itential
Location: Atlanta
Posted on: April 10, 2021

Job Description:


Itential provides powerful network automation software to companies worldwide, from Fortune 500 telecommunications and financial services companies, to enterprises of all sizes. We are committed to building world-class products that accelerate the move toward software-driven networks and next generation, agile network operations. Our corporate headquarters are in Atlanta with offices in the UK and we are growing fast! We are searching for an experienced Software Engineer to join our Automation Support team!

Job Description

Software Engineers on Itential's Automation Support team are responsible for the end-to-end support for our internal Automation teams and their respective customers. You will address technical issues and concerns that customers have within our proprietary automation platform after our Automation teams have configured it in the customer's production environments. This is not a traditional software support role, as you will be at the forefront of innovative solutions that have been custom-built for our clients. You will excel in this role because you are great at solving problems, reverse engineering, debugging, troubleshooting, and finding solutions to issues that prevent them from occurring at scale. Most importantly, you are a software engineer with excellent communication skills that wants a challenging, collaborative environment to continue developing your software skills.

What Will You Tell Your Friends?

"My team helps our customers solve problems within our software. Our customers build massive automations that run their IT environments and our cell networks. Sometimes they hit a problem, and I get to dive into a different problem each day and help our customers find solutions!"

Technologies We Use: JavaScript (es6), Node.js, React, MongoDB, Redis, Ansible, Docker, Python, AWS, git, Postman, RabbitMQ, Java, Linux (CentOS & Ubuntu)

Responsibilities And Duties

  • Review, analyze, and debug customer issues
  • Understand customer requirements and how they translate to functionality
  • Participate in code reviews and maintain coding standards
  • Overall accountability of the customer's issue ensuring the matter is resolved in a timely fashion or escalated as needed
  • Ensure that your code is tested, robust, and secure
  • Track project progress, issues, and impact
  • Report and escalate issues and risks to management as needed

    Qualifications And Skills

    Don't meet these criteria? Check out our Careers page for other Software Engineering opportunities!
    • Bachelors degree in Computer Science or equivalent
    • Experience using technologies frameworks in the MERN/MEAN stack
    • 3+ years of experience supporting software platforms and custom development
    • Knowledge of consuming and creating APIs
    • Understanding of Agile development methodologies
    • Comfortable using Linux/*nix CLI
    • Excellent written and verbal skills
      What Does the Interview Process Look Like?
      • We highly recommend that you sign up for the free "Introduction to the Itential Automation Platform" course on our website to understand our software
      • Initial phone screen with the Hiring Manager discussing a combination of normal "intro" questions and technical questions
      • Technical phone screen with a Software Engineer discussing a detailed technical problem and your background
      • Virtual "in-person" Interview - talk with up to 6 members of the Delivery organization, covering Behavioral, Coding, and Design questions over 2.5 hours
      • That's it!
        Salary: $90,000 - $125,000/year, depending upon experience

        Location: Candidates able to regularly work in the Atlanta office are preferred. Remote applicants within the US will be considered. The Atlanta office has not reopened and local candidates will not be required to come into the office immediately.

        Benefits And Perks
        • Brand new MacBook Pro
        • 401(k) plan, partially matched by Itential
        • Fully stocked soda fridges and snack pantries
        • Excellent medical, dental, and vision coverage
        • Flex work time
        • Volunteer and community engagement opportunities
        • Find out more at
          This is a direct hire position. No third parties, staffing agencies, or recruiters accepted. No S-Corp or Corp-to-Corp.

          Powered by JazzHR


Keywords: Itential, Atlanta , Software Engineer, Support, IT / Software / Systems , Atlanta, Georgia

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