Technical Account Manager

Company: HMD Global
Location: Atlanta
Posted on: February 25, 2021

Job Description:

HMD Global Oy is the home of Nokia phones. At HMD we have a simple idea at the core of our operations: that mobile technology can enhance the everyday lives of everyone around the world. Our wide selection of phones are a step toward to realizing that vision, but we go even further: our phones are made to get better for years to come, with a design that remains timeless and updates that improve security and performance. We ensure that these principles are inherent in each and every one of our phones, and this is what sets us apart in the mobile phones market - whichever phone is right for you, it will be a phone you can trust. Ever since our first 11 Nokia phones in 2017, we have continued to expand every area of our phones portfolio, including dependable feature phones, reborn classics, first-time smartphones and smartphones fit for enterprises. We are now also launching global Enterprise, Connectivity and Direct-to-Consumer services.To find out more about us visit us here - www.hmdglobal.com and www.hmdconnect.comWe are looking for a Technical Account Manager to join our team based in the USA (locations could include Atlanta, Seattle, New Jersey or Dallas). This is a key role that will have overall accountability for ensuring we deliver the right products at the right time, acting as the local market subject matter expert and feeding back to the business accordingly.Joining our dynamic, growing team in the US at such an exciting time in our development will offer great opportunities to have a real impact and grow your career!Responsibilities: * Be the focal point of local customer requirements (consumer, operator, regulator etc.)* Ensuring competitiveness in the portfolio by monitoring local market and customer activities and communicating needed requirements* Co-ordination of technology roadmap sharing and communication of supported technologies with customers* Co-ordination of game planning and life cycle activities with the local team* Preparation and execution of local product sell-in activities* Project owner for device variant and customization - you would be the main point of contact for customization offer guideline* Planning and execution of Technical Product Acceptance testing activities in conjunction with product programs and customers and actively contributing to the Sales Start Readiness process, including the maintenance of product launch planning* Developing and maintaining customer (product team) relationships* On-site technical support of US operator acceptance testing* Be a core team member in Local Business Unit team, contributing to GTM* Interfacing with country regulator as and when required.To succeed in this role: * You must have 4-6 years relevant experience in an OEM and/or Carrier environment with direct experience in Product Management, Product Acceptance and successful launch of wireless devices.* You will have strong mobile product experience and ideally have worked within a multinational environment at some point - start up experience is also a distinct advantage* Experience in technical product test and acceptance for US local customers is strongly preferred* Working knowledge of mobile network standards and key mobile phone technologies * Strong knowledge and experience in Android mobile device testing and validation, including flashing devices, capture traces and pre-analysis* Experienced project manager - Able to work to schedules and deliver in timely fashion with high quality whilst juggling multiple priorities* Familiar with devices customization & tools* Good understanding of the E2E process from customer ranging to customer approval* A dynamic and entrepreneurial approach, able to work on your own initiative and keen to play a part as the business grows!

Keywords: HMD Global, Atlanta , Technical Account Manager, IT / Software / Systems , Atlanta, Georgia