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Implementation Manager / Senior Program Manager- Software So

Company: Synopsys
Location: Atlanta
Posted on: February 25, 2021

Job Description:

Implementation Manager / Senior Program Manager- Software Solutions 27241BR Job Description and Requirements Synopsys, Software Integrity Group, is named a leader for 2020 in the Gartner Magic Quadrant for Application Security Testing (AST), in recognition of our vision and ability to execute.--Security and risk management leaders will need to meet tighter deadlines and test more-complex applications by integrating and automating AST in the software life cycle--eliminating risk before it puts them at risk.--Every business runs on software, and defects in software create risk. We've curated the most powerful products and services to create one comprehensive platform that enables our customers to detect and remediate defects across their entire SDLC.--To find out more about Synopsys SIG, check out-- https://www.synopsys.com/software-integrity.html .

Synopsys Software Integrity Group (SIG)--Client Services--exists to--help support--the development of our customers'--AppSec--vision, accelerate time to value, and drive--various--customer scenarios--through the exemplary delivery of product onboarding and adoption focused services.--Our--services--engagements ensure that our customers--successfully--build secure, high-quality software faster--and get the--most value--out of--their--Synopsys--tools.--

Implementation Manager / Senior Program Manager- Software Solutions
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Are you an energetic and customer-focused Project or Program Manager? Are you action-oriented and proactive by nature? Can you quickly decompose complex concepts and explain them in a way that makes sense to technical and non-technical audiences? If so, we want to speak to you!--
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Synopsys,--the 2020 leader in--the--Gartner's--Magic--Quadrant for--Application--Security, is--seeking--an--experienced--Sr. Program Manager to help our Client Services Team drive smooth customer deployments within our Enterprise and Strategic accounts.
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A Day in Your Life--
In this role you'll be--responsible for enabling the--world's leading technology companies to--meet their software security goals by leading customers through complex, multi-faceted implementations.

Project Management: You'll own all aspects of projects including requirements gathering and translating the scope of work into a project plan containing milestones, deliverables, dependencies, critical path, and RACI for activities to be carried out to successfully achieve the agreed objective.
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Delivery:--You'll serve as the project lead and primary point of contact for customers during services engagements with a focus on delivery of scope on time, within budget, and with high quality outcomes.
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Communication:--You'll--establish and maintain relationships at all levels of the customer organization including project team members, executive sponsors & key stakeholders.
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Status Reporting:--You'll--develop status reports and communicate clear, accurate, and timely updates regarding project health and progress.
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Risk Management:--You'll--diagnose implementation challenges/risks, develop contingency plans, and implement changes to drive risk mitigation.
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Cross-Functional Alignment:--You'll--work with--Sales, TAMs, Customer Success, Support, Sales Engineering, and other internal teams to ensure we are all aligned and that stakeholders have visibility into engagements.--
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Accountability:--You'll--set clear expectations with internal and external team members and hold them accountable for deadlines and project deliverables.
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Process Improvement: You'll--document lessons learned and recommend process and methodology improvements to improve execution on future projects.

Key Qualifications/Requirements

  • A Bachelor's or Master's degree
  • At least 5 years of experience in a customer-facing professional services, consulting, customer success, or project management role in the software services industry
  • Proven ability to lead 5-10-person implementation teams to deliver complex, multi-product solutions
  • Proactive, thorough, and transparent in communication - people rarely need to follow up with you
  • Process driven and have a strong desire to create, implement, and iterate on processes that lead to a standardized and positive customer experience
  • Experience setting and managing customer expectations and negotiating appropriate resolutions to issues
  • Able to work through ambiguity and anticipate the needs of different stakeholders
  • Stellar listening, speaking, presentation and writing skills
  • Experience analyzing complex situations and defining solutions
  • Exceptional EQ, critical thinking and problem-solving skills
  • The ability to travel up to 25% of the time as the job requirements
  • A track record--of--managing onboarding / adoption focused professional services and customer success engagements
  • PMP, PRINCE2 Foundation/PRINCE2 Practitioner, or another project management certification is a plus
  • Experience leading projects for both SaaS and On-prem solutions
  • Experience implementing new initiatives requiring comprehensive change management and communication programs
    Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.

Keywords: Synopsys, Atlanta , Implementation Manager / Senior Program Manager- Software So, IT / Software / Systems , Atlanta, Georgia

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