Scrum Master
Company: Synergis IT + Creative
Location: Atlanta
Posted on: February 25, 2021
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Job Description:
Senior Scrum Master Long-term Contract Atlanta, GA (Remote)
DescriptionThis person will directly support two supervisors who
manage daily production processes and multiple support ticketing
queues.Knowledge, Skills & Abilities* Experience with IT case
management and customer service.* Experience prioritizing work,
providing work direction, and collaborating with diverse teams.*
Familiarity with Procure to Pay, Supply Chain, and/or Accounts
Payable business processes.* Proficiency in Oracle SQL and related
tools (e.g. TOAD, SQL Developer, etc.)* Strong analytical and
problem-solving skills.Responsibilities* Scrum manager for defect
remediation and testing cycles being performed in multiple
production maintenance environments.* Manage production support
ticketing queues:--communicate with customers, clear ticket
backlogs, and disposition work to team members as needed.* Support
junior level resources performing daily interface reconciliations
by escalating customer actions and defect remediation.Behavioral
Attributes* High degree of initiative and personal responsibility
"ownership" for assignments.* Strong interpersonal skills including
the ability to work with a team, build superior customer
relationships, mentor others, and collaborate with interfacing
support teams e.g. Technology Organization, Controls teams, etc.*
Ability to effectively multi-task and prioritize workload.* Ability
to quickly learn and apply new technologies.If you are interested
in this opportunity, please reach out to Rebecca Berry at
770-346-7224 or--rberry@synergishr.comSynergis serves a myriad of
clients across nearly all industries, from start-ups to Fortune 100
companies. The outcomes of these relationships are demonstrated in
a growing list of more than 300 clients and industry recognition by
Inc. magazine and the Atlanta Business Chronicle. From its
foundation in 1997, Synergis has been successfully recruiting and
placing IT professionals in all areas of information technology.
Synergis has been successfully recruiting and placing IT
professionals for over 20 years. For more information about
Synergis, please visit the company website
at--www.synergishr.com.
Keywords: Synergis IT + Creative, Atlanta , Scrum Master, IT / Software / Systems , Atlanta, Georgia
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