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Scrum Master

Company: Synergis IT + Creative
Location: Atlanta
Posted on: February 25, 2021

Job Description:

Senior Scrum Master Long-term Contract Atlanta, GA (Remote) DescriptionThis person will directly support two supervisors who manage daily production processes and multiple support ticketing queues.Knowledge, Skills & Abilities* Experience with IT case management and customer service.* Experience prioritizing work, providing work direction, and collaborating with diverse teams.* Familiarity with Procure to Pay, Supply Chain, and/or Accounts Payable business processes.* Proficiency in Oracle SQL and related tools (e.g. TOAD, SQL Developer, etc.)* Strong analytical and problem-solving skills.Responsibilities* Scrum manager for defect remediation and testing cycles being performed in multiple production maintenance environments.* Manage production support ticketing queues:--communicate with customers, clear ticket backlogs, and disposition work to team members as needed.* Support junior level resources performing daily interface reconciliations by escalating customer actions and defect remediation.Behavioral Attributes* High degree of initiative and personal responsibility "ownership" for assignments.* Strong interpersonal skills including the ability to work with a team, build superior customer relationships, mentor others, and collaborate with interfacing support teams e.g. Technology Organization, Controls teams, etc.* Ability to effectively multi-task and prioritize workload.* Ability to quickly learn and apply new technologies.If you are interested in this opportunity, please reach out to Rebecca Berry at 770-346-7224 or--rberry@synergishr.comSynergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website at--www.synergishr.com.

Keywords: Synergis IT + Creative, Atlanta , Scrum Master, IT / Software / Systems , Atlanta, Georgia

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