AtlantaRecruiter Since 2001
the smart solution for Atlanta jobs

Software Support Engineer

Company: Ashfield Healthcare LLC
Location: Atlanta
Posted on: January 15, 2021

Job Description:

Ashfield Healthcare has a long-standing partnership with Amgen a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.We are seeking a Software Support Engineer-Patient Solutions who will act as an escalation point to resolve complex software/applications issues arising in Ashfield and or client approved systems. Creates and maintains troubleshooting documentation for the Call Center applications. The support will also include communicating directly with patients and using the client approved safety-reporting portals.This is your opportunity to join Ashfield, represent a top biotechnology company.What's in it for you?* Competitive compensation* Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions* Generous performance-driven Incentive Compensation package* Competitive environment with company wide recognition, contests and coveted awardsWhat will you be doing?* Triage and resolution of complex technical software issues that may require significant research and troubleshooting and or in line with client defined process* Acts as a secondary/additional escalation point for software issues.* Acts independently to resolve complex issues via leveraging external resources (vendors, knowledge bases, etc---)* Creation and/or review of internal incident reports documenting ongoing issues/outages in the environment.* Documents/logs all work in detail within the ticketing system or other appropriate system* Identifies issues that need to be moved to another functional area and insures proper handoff* Identify, prioritize, and escalate situations requiring urgent attention to the correct point of contact* Track and route problems and requests and provided detailed documentation of resolution* Provides mentorship to other members of the team including developing skills and recognizing areas for improvement.* Provide technical support for client applications directly to the patient population.* Complete safety training and probing questions per client requirements.* Communicates and troubleshoots directly with patients.* Reports Adverse Effects / Products Complaints / Other Safety using the clients approved reporting portal.What do you need for this position?* High School graduate, technical degree preferred or equivalent work related experience* 5+ years of experience in software/application support* Windows XP/7/10* Microsoft Office Suite - all current versions* Active Directory* Experience in at least one programming language* Excellent oral and written communication skills* Customer service orientation* Problem-solving* Adaptability* Attention to detail* Ability to effectively mentor other staff* Prefer direct patient interaction but not requiredAbout AshfieldAshfield, part of UDG Healthcare plc, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Advisory, Healthcare Communications, Commercial, Patient Solutions and Medical Affairs to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients and add value to your business.Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. To learn more about Ashfield, visit us at: http://www.ashfieldhealthcare.com/en/about-en/ Ashfield is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.Ashfield is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.SDL2017

Keywords: Ashfield Healthcare LLC, Atlanta , Software Support Engineer, IT / Software / Systems , Atlanta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Full Stack Developer
Description: Full-Stack Developer Join the team that values your skills and expertise. Cherokee Nation Technologies CNT serves federal clients with time-tested solutions that increase their effectiveness through (more...)
Company: Cherokee Federal
Location: Atlanta
Posted on: 01/20/2021

SQL DBA
Description: 10 Years of Experience in IT- Excellent experience in MS SQL Server and recent few years 4 on MS Azure SQL- Advanced working SQL knowledge
Company: Tech Mahindra
Location: Atlanta
Posted on: 01/20/2021

Software Engineer
Description: Are you excited to build innovative, modernized solutions for restaurant website hosting, online ordering, and automated marketing Do you want to build a product that your friends and family can use (more...)
Company: Popmenu
Location: Atlanta
Posted on: 01/20/2021


C#/Azure Developer
Description: Experienced and proven application developer to collaborate with functional analysts and end users to define, document, and build/support business applications in line with manufacturing.-
Company: Applicantz
Location: Atlanta
Posted on: 01/20/2021

Microsoft Power BI Developer
Description: Role : Microsoft Power BI Developer Location : Atlanta, GA Rate : 55/hrDesired Experience Level : 8 to 10 YearsDomain : ManufacturingRequired
Company: Sierra Business Solution
Location: Atlanta
Posted on: 01/20/2021

Principal Technical Architect
Description: Primary Location: 3003 Summit Blvd, Atlanta, GA, USADivision: Cox AutomotiveJob Level: Individual ContributorTravel: NoSchedule: Full-timeShift: Day JobRequisition Number: 206556Cox Automotive, a subsidiary (more...)
Company: Cox Automotive
Location: Atlanta
Posted on: 01/20/2021

Elastic Developer
Description: 10 Week Contract Job Requirements:Skill Set
Company: The EAGLEi Group
Location: Atlanta
Posted on: 01/20/2021

Customer Relationship Management Developer
Description: If you are a SAP CRM Developer with experience, please read on br br Top Reasons to Work with Us br ul li We have a ton of implementations of C4C across multiple business units and locations (more...)
Company: CyberCoders
Location: Atlanta
Posted on: 01/20/2021

Senior Dotnet Developer
Description: Title: .Net Engineer Duration: Contract to hireLocation: Remote travel to the office once a quarter As a Senior Back-end Software Engineer you will work as part of an interconnected team to develop unique, (more...)
Company: Spectraforce Technologies
Location: Atlanta
Posted on: 01/20/2021

Junior Full Stack Developer
Description: Revature is looking to hire over 300 Junior Full Stack Developers in the next 4 weeks. As the fastest growing employer of emerging tech talent, we recruit all across the country.One day someone is going (more...)
Company: Revature
Location: Atlanta
Posted on: 01/20/2021

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Atlanta RSS job feeds