AtlantaRecruiter Since 2001
the smart solution for Atlanta jobs

VoIP Support Engineer - Tier III

Company: Hansen Talent Group
Location: Atlanta
Posted on: September 17, 2020

Job Description:

The Tier 3 support engineer is a multi-faceted role. The position will be an escalation point for technical problems and severity 1 issues, mentor team members to resolve problems, troubleshoot, and replicate field found defects to present to Engineering and ensure a great customer experience. The customer success operations team is involved with the entire customer journey from onboarding to sustaining maintenance. Qualifications 5-7 years of experience Customer-facing experience SaaS Software as a Service troubleshooting Ability to understand new priority technologies and interfaces B2B Enterprise level mission-critical software experience Knowledge In Telecommunications (SIP) IVR Number Portability Call routing and forwarding Preferred Skills Interests Customer and solution-driven team members Customers are your focus and delivering superior service is your goal Reducing customer friction through fast resolution Solution minded Problem Solver Self-driven Lifelong learner and mentor High energy Uses data to make decisions Benefits Perks Competitive Salary 401k with match Benefits medical, dental, and vision Unlimited Paid Time Off Holiday meals, snacks, and celebration lunches Opportunities for development and growth in a fast-paced global company Convenient downtown location

Keywords: Hansen Talent Group, Atlanta , VoIP Support Engineer - Tier III, IT / Software / Systems , Atlanta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Telecommute Snowflake Database Architect
Description: A staffing agency is in need of a Telecommute Snowflake Database Architect.Must be able to:
Company: VirtualVocations
Location: Norcross
Posted on: 09/22/2020

Remote Senior iOS Mobile Developer
Description: Headquarted in Colorado we are a leading Research Development consortium that is committed to creating innovations to impact the cable industry.We are expanding our team that is developing a disruptive (more...)
Company: CyberCoders
Location: Atlanta
Posted on: 09/22/2020

Software Engineer
Description: Software EngineerOur client is seeking a Software Engineer to join their growing team. This is a great opportunity to deliver best-in-class tooling and platforms to enable hundreds of teams across the (more...)
Company: The Intersect Group
Location: Atlanta
Posted on: 09/22/2020


Remote Lead Java React Full Stack Developer in Atlanta
Description: A staffing firm is seeking a Remote Lead Java React Full Stack Developer in Atlanta.Core
Company: VirtualVocations
Location: Norcross
Posted on: 09/22/2020

Telecommunications Apprentice - Atlanta, GA
Description: Telecommunications Apprentice - Atlanta, GALocation:Atlanta, GAReq. Number:4833DescriptionM.C. Dean isBuilding Intelligence.We design, build, operate, and maintain cyber-physical solutions for the nations (more...)
Company: M. C. Dean, Inc.
Location: Atlanta
Posted on: 09/22/2020

Remote Industry Process Technical Consultant
Description: A privately-held business services company needs applicants for an opening for a Remote Industry
Company: VirtualVocations
Location: Atlanta
Posted on: 09/22/2020

Salesforce Commerce Cloud Developer
Description: CAREER OPPORTUNITY Job Title Salesforce Commerce Cloud Developer ABOUT CodeForce 360 Making a career choice is amongst the most critical choices one can make, and it's important for the choice to be calculated (more...)
Company: Codeforce 360
Location: Atlanta
Posted on: 09/22/2020

Senior DevOps Technical Engineer with VMware NSX Experience
Description: OverviewAt Perficient you'll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you'll do it with cutting-edge (more...)
Company: Perficient, Inc.
Location: Atlanta
Posted on: 09/22/2020

Technical Business Analyst
Description: CognizantSoftvision - Technical Business AnalystThis site uses cookies to offer you a better browsing experience and location based information. Learn more about our privacy policy and our cookie policy (more...)
Company: Cognizant Softvision
Location: Atlanta
Posted on: 09/22/2020

Virtual Principal Technical Project Manager
Description: A cloud communications company needs applicants for an opening for a Virtual Principal Technical Project Manager.Core Responsibilities
Company: VirtualVocations
Location: Norcross
Posted on: 09/22/2020

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Atlanta RSS job feeds