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Telecom/Wireless Support Tech

Company: Masterapp Labs
Location: Atlanta
Posted on: March 28, 2020

Job Description:

Job Description nder general supervision, operates and maintains radio and telecommunications equipment. Sends, receives, and relays both emergency and non-emergency communications. May assist in training new workers. Job Summary This position reports to the Office of Information Technology Service Delivery, reporting to the Telecommunications and Wireless Support manager. Telecommunications Technician Job Responsibilities bull Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment. bull Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation. bull Perform troubleshooting and service verification across different platforms. bull Issue recommendations to end users based on device troubleshooting and inspection according to warranty coverage and eligibility. The position will require basic to high complex technical support in the following areas. Minimum five (5) years of experience in supporting and administering Cisco Webex and Polycom audio video collaboration platforms. Five (5) years of telecommunications experience to include switches, routers, Centrex systems, Voice over Internet Protocol (VOIP) and five (5) years of iOS experience utilizing VMwareAirwatch. Five (5) years of Project Management experience to include small to large scale projects. Will require good verbal and written communications skills and the ability to build strong professional relationships with customers throughout the agency. Maintains a high level of productivity and have excellent organizational skills.

Keywords: Masterapp Labs, Atlanta , Telecom/Wireless Support Tech, IT / Software / Systems , Atlanta, Georgia

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