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Senior Customer Success Engineer (Cybersecurity Industry with Linux/VM

Company: Expert Executive Recruiters
Location: Atlanta
Posted on: December 6, 2019

Job Description:

Senior Customer Success Engineer Location: Working From Home, USA Our client, an innovative Cyber Security Company, is seeking an experienced Customer Success Engineer to execute the company's customer success program for the Americas region on daily basis for their growing customers base. This role is a working from home position and requires an individual with excellent technical skills and the ability to manage their own time. Responsibilities:

  • Contribute to the renewals business by making sure customers are highly satisfied with the product and the service
  • Perform Tier 2 Support when required, initiate proactive remote system health checks and onsite professional services & Support activities when needed
  • Document and track all meetings with customers and activities in Salesforce and act according to triggered Customer Success processes
  • Identify up-selling opportunities and share with the proper account managers
  • Work with partners and customers to ensure high customer satisfaction
  • Be the customer champion and pull resources from Support\Product or Management to ensure customer are successful
  • Execute the on-boarding of new accounts and ensure successful Implementations of new deployments
  • Schedule and manage remote and onsite meetings with customers, account managers and partners to ensure customer satisfaction
  • Constantly strategize, conceive and execute internal processes to improve the Customer Success organization
  • Constantly create technical articles, sharing knowledge with the Services team and improve the knowledgebase
  • Ability to make customer a public / private reference
  • Identify successful case studies detections and get customer approval to publish Skills & Requirements:
    • Minimum of 4-5 years of experience as Senior Customer Success Engineer or Senior PS engineer or Senior Support Engineer
    • B.S./Cyber Security certifications or equivalent education background - desirable.
    • Hands on previous technical experience in a software or networking company
    • Proven client-facing experience and troubleshooting skills.
    • Written and verbal skills; excellent phone manners.
    • Excellent Interpersonal skills.
    • Ability to perform well while working remotely from main office.
    • Linux &VMWARE working experience - highly desirable.
    • Networking experience and understanding of network topology - highly desirable.
    • Fluency in Spanish - a significant advantage
      Advantage:
      • Project/Matrix management skills.
      • Background in Cyber Security companies or familiarity with Cyber Security or Information Security products.
      • Knowledge and experience in one or more of the following areas: Deception Security, Advanced Linux administration, Advanced Networking, VMWARE ESX, Hyper V, KVM, Open Stack, Phyton scripting, MySQL, Sqlite, AWS,Azure, Salesforce, JIRA, Sandbox, NAC products, SIEM products, Endpoint protection.
        Attractive compensation and great work environment !!!

Keywords: Expert Executive Recruiters, Atlanta , Senior Customer Success Engineer (Cybersecurity Industry with Linux/VM, IT / Software / Systems , Atlanta, Georgia

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