Trainer II
Company: DISH
Location: Marietta
Posted on: April 17, 2024
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Job Description:
Company Summary
DISH, an EchoStar Company, has been reimagining the future of
connectivity for more than 40 years. Our business reach spans
satellite television service, live-streaming and on-demand
programming smart home installation services, mobile plans and
products, and now we are building America's First Smart
Network---.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV,
Boost Infinite, Boost Mobile, DISH Wireless, OnTech and
GenMobile.
Department Summary
The In-Home Services field professionals lead all field operations
and thousands of technicians in 135+ facilities across the country.
Devoted to building a collaborative and committed group of
employees who manage inventory, fleet and performance - IHS is the
driving force that connects our customers with the industry's best
products and services for DISH.
Job Duties and Responsibilities
The Technology Installation Instructor delivers training and
development programs designed to meet organizational needs for
Satellite Installation Technicians. The Instructor is accountable
for the successful on-boarding of new-hire technicians, so that
they may exceed customer expectations for workmanship and
service.
Key Responsibilities:
Partners with training management to identify specific
opportunities and skills requiring employee improvement, such as,
better understanding of policies, procedures, regulations,
technologies and customer relations
Follows pre-determined teaching outlines on instructional methods
such as individual education, group instruction, lectures,
demonstrations, and workshops
Utilizes teaching aids such as training handbooks, demonstration
models, multimedia visual aids, computer tutorials, and resource
materials
Executes testing and evaluation procedures to be used at completion
of courses
Conducts training sessions covering specified areas such as,
satellite TV installation, on-the-job training, customer service,
sales techniques, health and safety practices, promotional
development, home entertainment installation, broadband Internet
installation and network security
Skills, Experience and Requirements
A successful Technology Installation Instructor will have the
following:
Bachelor's degree or one year of related experience preferred but
not required
Ability to effectively interact with all levels of organizational
staff
Competencies include excellent presentation/facilitation,
organizational, analytical, interpersonal and written/oral
communication skills
Flexible, innovative and the ability to manage responsibilities and
priorities in a fast-paced, growth-oriented and time-critical
environment
Salary Ranges
Compensation: $60,000.00/Year - $70,000.00/Year
Benefits
We also offer versatile health perks, including flexible spending
accounts, HSA, a 401(k) Plan with company match, ESPP, career
opportunities, and a flexible time away plan; all benefits can be
viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total
compensation will vary based on factors such as qualifications,
skill level, and competencies; compensation is based on the role's
location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen,
which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position
is filled.
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Keywords: DISH, Atlanta , Trainer II, Human Resources , Marietta, Georgia
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