HR Resolution Spec Tier 1 - HR Service Center
Company: WellStar Health System, Inc.
Location: Waleska
Posted on: January 27, 2023
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Job Description:
Overview
How would you like to work in a place where your contributions and
ideas are valued? A place where you can serve with compassion,
pursue excellence and honor every voice? At Wellstar, our mission
is simple, yet powerful: to enhance the health and well-being of
every person we serve. We are proud to have become a shining
example of what's possible when the brightest professionals
dedicate themselves to making a difference in the healthcare
industry, and in people's lives.
Responsibilities
HR Resolution Specialists provide customer service for HR-related
processes through inquiry management
and resolution. Responsible for resolving tier-I employee
inquiries, complaints, and requests. Research
solutions and escalate complex inquiries to appropriate team
members as needed. HR Resolution
Specialists are responsible for tracking, documenting, and
reporting trends by type of query and sharing
that information with the HRSC Team Lead. The HR Resolution
Specialist Position reports directly to the
HR Resolution Specialist Team Lead / Manager.
Qualifications
Required Minimum Education: High school graduate or equivalent
required.
Preferred Education: Bachelors' degree preferred
Required Minimum Experience: 0-2 years of Service Center or
equivalent experience
Required Minimum Skills: Demonstrated customer service skills
resolving varying customer inquiries. Ability to
follow directions and perform the necessary steps to resolve
issues. Effective communication skills to work
with employees at all levels to explain programs/policies and
resolve problems. Ability to work with confidential
and sensitive material; able to work with a high degree of
accuracy, often in time-critical situations. Create
partnerships with HR peers and team members. Support data
interpretation & analysis capability
Keywords: WellStar Health System, Inc., Atlanta , HR Resolution Spec Tier 1 - HR Service Center, Human Resources , Waleska, Georgia
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