Payroll Customer Support Specialist

Company: Nesco Resource
Location: Atlanta
Posted on: January 16, 2022

Job Description:

INTERVIEWS REQUIRED LOCAL CANDIDATES ONLY At ***, we provide packaging solutions designed to give our customers a winning edge in the global marketplace. We partner closely with them to deliver the best value on everything from paperboard used for a wide variety of packaging and shipping containers to specialty packages, boxes and displays. We consider ourselves to be part of their team - as we strive for continuous improvement together. Every day, our 45,000 team members combine practical innovations and rigorous execution in more than 300 operating and business facilities across North America, South America, Europe and Asia-Pacific to deliver products and services that answer unique local needs. Title Payroll Customer Support Specialist - Duluth, GA The opportunity: The Payroll Customer Support Specialist is the frontline support role for the Payroll Department. This role is responsible for timely resolution of payroll requests and prompt assigning and distributing of payroll related concerns and requests. How you will impact ***: Provides exceptional customer service support and resolutions timely Responsible for managing all incoming calls, emails, and requests to the Payroll department Responsible for managing the distribution of all ServiceNow requests to the Payroll team. Responsible for Tier 1 support of Payroll requests (basic payroll information requests and research) Responsible for timely completion of VOE and other employee requests for information into the department. Assesses the nature of incoming calls, identifies, and completes appropriate action in a prompt manner. Responsible for ensuring departmental supplies are maintained and stocked as required for processing Responsible for payroll distribution including, sealing, sorting, packaging, and preparation for various distribution options. Participates in all educational activities and demonstrates personal responsibility for job performance. Maintains compliance with established corporate and departmental policies and procedures, quality improvement program, customer service and productivity expectations. Responsible for incoming mail distribution Responsible for scanning and storing of payroll related items as needed. What you need to succeed: Associate degree or equivalent preferred 1-3 years experience in payroll processing and/or customer service Experience supporting timekeeping and payroll processes and systems preferred Knowledge of standard payroll processes and practices Excellent written and verbal communication skills and the ability to interact with all employee levels across multiple business units and functional areas. Excellent phone etiquette and internal/external customer service skills required Demonstrate good judgment, critical thinking, problem solving and decision-making skills Time management skills, organize and prioritize workload Proficiency with Microsoft Office applications: Word, PowerPoint, Excel, Outlook Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction Customer service oriented Consistently demonstrates a positive and professional attitude at work Continuous improvement mind-set Alignment with *** Values and Behaviors Maintain confidentiality What we offer: Corporate culture based on integrity, respect, accountability and excellence Comprehensive training with numerous learning and development opportunities An attractive salary reflecting skills, competencies and potential A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work Casual work environment -- - -** Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, Atlanta , Payroll Customer Support Specialist, Human Resources , Atlanta, Georgia