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Customer Associate

Company: Bridgestone Firestone
Location: Lithonia
Posted on: May 19, 2019

Job Description:

Overview We Promise to Care We understand that we offer more than just car service. We rescue people from bad days and we offer solutions for difficult situations. We are people of integrity and we believe that fundamental honesty is the keystone of our business. We are committed to doing the hard work necessary to earn the loyalty of our teammates and our customers by providing a positive experience every time. We are proud and passionate to represent the brand of Bridgestone. Every day, in every store, with every teammate and every customer---.We promise to care! Our Purpose: To be the most trusted provider of automotive care in every neighborhood we serve. Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. Our locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tires and Wheel Works. Apply today to learn more about why Bridgestone Retail Operations is the right place to build your career! Position Summary Provide exemplary customer service as well as exceed performance objectives including revenue/profit for tires, tire service and mechanical service. Responsibilities Essential Duties and Responsibilities * Achieve a thorough knowledge of all products, services, warranties and maintenance issues * Keep up-to-date through training and vendor publications * Handle special orders as appropriate * Maintain a customer ticket file for orders * Make customer calls daily * Assist other customer associates as needed in an effort to exceed customer expectations * Unload and load 20-to-100-pound items from trucks as required and move them into warehouse storage * Help maintain the appearance and cleanliness of the building and perimeter area * Maintain showroom merchandise * Follow all safety practices as outlined in policy and procedures * Drive vehicles to deliver merchandise, move customer cards, * Interact with customers in a non-sales capacity * Perform basic vehicle inspections elemental tasks following the proper procedures * Maintain customer, teammate and company confidentiality * Other duties as assigned by the Store Manager Customer Service and Sales Activities - 80% * Exceed our customers' expectations for all experiences * Follow all sales processes * Process customer sales orders by policy and procedure * Deliver and pick-up cars, merchandise, supplies for customers/dealers/shop * Meet all customer requirements to ensure the customer experience is a positive one * Make all sales and adhere to the company's merchandising plan Miscellaneous Functions - 20% * Keep store front clean * Provide assistance/support for customers and teammates as needed * Perform miscellaneous tasks in store as directed by store manager Qualifications Minimum Qualifications Education/Certifications: * Minimum requirement of a HS Diploma/GED Experience, Skills and Abilities * Exemplary customer service skills * Strong written and verbal communication skills * Ability to learn basic mechanical tasks * Basic math skills * Excellent problem solving - Customer complaints * Ability to maintain confidentiality in all company areas Salary Contingent upon education and experience Full-Time: 40 hours per week Part-Time: No Benefits If you meet the qualifications listed above, possess a "can do" attitude and have a desire to progress in your career with the automotive service industry leader who puts their mechanics / auto technicians first, please apply today! Benefits, Privileges and Growth Opportunities * We offer over 31 Benefits and Privileges to include medical, dental, vision, 401k, cash balance retirement plan and more. * We are An Equal Opportunity Affirmative Action Employer. * One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of teammates. * Over 100 years of success is an indication of the stability our workforce enjoys.SDL2017

Keywords: Bridgestone Firestone, Atlanta , Customer Associate, Hospitality & Tourism , Lithonia, Georgia

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