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Senior Customer Service Representatives

Company: TruGreen
Location: Marietta
Posted on: February 15, 2018

Job Description:

TruGreen is hiring Senior Customer Service Representatives to work in our Acworth, GA and We want YOU to Apply Now! TruGreen Offers: Starting Salary of $14 per hour plus ability to earn 2% sales commission $1 per hour increase for Spanish speakers Medical, Dental and Vision Benefits 401k with Company Match Long and Short-term Disability Life Insurance Discount Programs Growth Potential Great work environment Read the requirements below and APPLY NOW for immediate consideration! APPLY NOW! Requirements: The Customer Service Representatives position requires: High School Diploma or GED Equivalency 2-3 years of customer service experience required Call center or related experience strongly preferred Excellent communication skills, both written and verbal Excellent work attendance Ability to talk and type simultaneously when interacting with customers Customer service skills and ability to address with complaints and resolve conflict in a professional and decisive manner Telemarketing and sales skills to up-sell products and services to meet customer needs Computer skills with Microsoft Office application (Word, Excel, Outlook, PowerPoint) as well as familiarity with social media software applications Ability to learn and apply general knowledge of the company, products and services Ability to read, comprehend and adhere to instructions, processes and procedures Accuracy and attention to detail Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent Ability to work independently under general supervision and collaboratively as part of a team APPLY NOW! Responsibilities: Answers inbound customer service calls, responds to customer emails and surveys Resolves customer service concerns to determine root cause of the concern Escalates customer issues requiring extensive problem solving Uses save training and current save offers to retain customers at every opportunity Updates and maintains customer database with accurate customer information and timely data entry Upsells services to existing customers based on customer needs Provides resolution and timely follow-up with the customers Communicates customer impacting trends and/or ideas for improvement to manager May perform outbound calls to internal and external customers to schedule applications and/or service calls TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more copy and paste this URL into your browser: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf TruGreen performs pre-employment testing. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. By providing TruGreen with my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services provided by TruGreen, customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment with TruGreen or purchase TruGreen services and that I may revoke this permission at any time. APPLY NOW!

Keywords: TruGreen, Atlanta, Senior Customer Service Representatives, Hospitality & Tourism, Marietta, Georgia

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