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Guest Service Supervisor - Westin Peachtree Plaza, Atlanta (17002IU1)

Company: Marriott
Location: Atlanta
Posted on: December 6, 2017

Job Description:

Heres To Your Journey with Westin Westin is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. The Westin Peachtree Plaza, Atlanta located at 210 Peachtree St NW, Atlanta, GA 30303 is currently hiring a . Responsibilities include: Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activatin/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Secuirty of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Candidate must have strong guest and associate communication skills; verbal and written. Position requires flexible hours; 6am-12midnight (8-10 hour shifts). Candidate will serve as Manager On Duty and share responsibilities with other leaders such as addressing Accounting concerns, training new hires, hosting associate one/one meetings, collecting data for associate documentations and increasing and maintaining department moral. Candidate is expected to have prior front office supervisor level knowledge; but will be trained for position. To apply now, go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=17002IU1 Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, GA or local laws.

Keywords: Marriott, Atlanta, Guest Service Supervisor - Westin Peachtree Plaza, Atlanta (17002IU1), Hospitality & Tourism, Atlanta, Georgia

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