Asset Protection Specialist - Atlanta, Shops Around Lenox
Company: Disability Solutions
Location: Atlanta
Posted on: September 28, 2024
Job Description:
Description & RequirementsWho We Are:lululemon is an innovative
performance apparel company for yoga, running, training, and other
athletic pursuits. Setting the bar in technical fabrics and
functional design, we create transformational products and
experiences that support people in moving, growing, connecting, and
being well. We owe our success to our innovative product, emphasis
on stores, commitment to our people, and the incredible connections
we make in every community we're in. As a company, we focus on
creating positive change to build a healthier, thriving future. In
particular, that includes creating an equitable, inclusive and
growth-focused environment for our people.About This Team: The
Asset Protection team fosters a culture of safety and security,
empowering individuals and teams to ensure the well-being of our
people and business. We are responsible for asset protection across
regions, partners, and business units, aligning with gratitude and
appreciation. The Asset Protection Specialist plays a critical role
in educating and enrolling retail store teams in our global
priorities: Well Being, Risk Mitigation, Financial Value, and
Social Impact. Job Summary: The Asset Protection Specialist works
primarily on the retail floor, reporting directly to the Asset
Protection Manager and connecting regularly with the Store Manager.
They collaborate with the store team to ensure excellence in Asset
Protection, promoting a safe and secure environment for guests and
staff. By maintaining a visible, professional presence, greeting
and interacting with guests, and educating the team on safety and
security practices, they work to prevent loss. They also
collaborate with the Assistant Manager(s) and Product Operations
Lead to ensure compliance with standard operating procedures (SOPs)
and best practices for Inventory and Operational Excellence. Key
Responsibilities:
- Understand and communicate lululemon Asset Protection policies
and applicable operating procedures at their respective
location(s).
- Maintain a visible presence at the store entrance to ensure a
welcoming, safe, and secure environment.
- Lead and support emergency and crisis incidents affecting the
store.
- Address team well-being and safety concerns, reporting
incidents promptly to store leadership and asset protection support
teams.
- Partners with the Store Manager and Assistant Managers who are
responsible for training the team to report theft or fraud
incidents consistently, providing education to eliminate bias.
- Maintain strong relationships with law enforcement officials to
facilitate effective communication and cooperation.
- Supports ongoing training on AP-related topics as needed,
adding additional context and clarification when delivered in
monthly staff meetings
- Ensure 100% compliance with quarterly First Aid Training,
conduct monthly safety walkthroughs, and administer physical and
psychological First Aid as needed.
- Review inventory accuracy reports and create action plans to
address compliance and operational gaps. Guest Experience:
- Support the team in resolving AP-related guest feedback and
addressing concerns or escalations.
- Move dynamically on the floor to address escalations, support
the team, and meet the needs of the business.
- Interact with guests to ensure a great guest experience in a
manner that values guests' time
- Partner with floor leaders to assess and address Asset
Protection risks, gathering intelligence from store leaders and
field asset protection team. Working with Others:
- Foster a respectful and inclusive team environment, welcoming
and celebrating differences.
- Establish supportive relationships with all team members.
- Educate and coach leadership on effective theft and safety
reporting to ensure consistency when the AP Specialist is not
present.
- Educate the store team on risk-related incidents affecting the
community.
- Collaborate with AP Partner and ORC Investigators to enhance
theft-related reporting and response quality.
- Build relationships with neighboring retailers, property
security teams, and in-region lululemon stores to mitigate
risk.
- Working directly with local law enforcement on case building,
reporting, and legal proceedings.
- Report directly to the Asset Protection Manager and maintain a
dotted line reporting relationship with the Store Manager.
Operations:
- Adhere to People Safety policies and procedures to maintain a
safe work environment.
- Perform tasks in compliance with applicable policies,
procedures, and laws.
- Input theft, fraud, or safety incidents into case management
systems to support investigations.
- Review SOP compliance and accuracy in Inventory Operations,
collaborating with in-store product and operations leaders to
determine actions and provide necessary training.
- Monitor compliance with opening and closing processes. Key
Skills & Core Values:
- Inclusion & Diversity: Foster an inclusive environment that
values differences.
- Integrity & Honesty: Act honestly, fairly, and ethically.
- Customer Experience: Enjoy connecting with and helping
customers.
- Collaboration & Teamwork: Work productively with and support
others to achieve goals.
- Leadership: Lead, influence, and inspire others; motivate,
empower, develop, and direct people.
- Candid Communication: Share concerns openly and constructively,
receptive to feedback.
- Decision Making: Use logic and reasoning to make effective,
timely decisions. Job Requirements Eligibility:
- Legally authorized to work in the country where the store is
located.
- Must be 18 years or older.
- Proof of Right to Work and related documents (EMEA only).
- Ability to travel to the assigned store(s). Availability:
- Flexible schedule, including evenings, weekends, and holidays
based on business need Other Requirements:
- Ability to work as part of a team and independently.
- Ability to maintain a visible presence throughout the
store.
- Calm demeanor in stressful situations.
- Comfortable working in an environment with bright lights and
loud music.
- Strong ethical standards and ability to handle confidential
information with accuracy and discretion. Experience:
- Previous customer service experience with frequent customer
interactions.
- Previous leadership experience, coaching others to achieve
performance goals. Job Assets (Preferred but not required):
- Education: High school diploma, GED, or equivalent.
- Experience: 1 year of retail/sales leadership experience.
- Collaboration: Direct or indirect experience in retail Asset
Protection or lost prevention, and/or law enforcement. Must Haves
- Acknowledge the presence of choice in every moment and take
personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to
achieve great results.
- Communicate with honesty and kindness and create the space for
others to do the same.
- Lead with courage, knowing the possibility of greatness is
bigger than the fear of failure.
- Foster connection by putting people first and building trusting
relationships.
- Integrate fun and joy as a way of being and working, aka
doesn't take yourself too seriously.Additional NotesAuthorization
to work in US is required for this role. Compensation and Benefits
Package lululemon's compensation offerings are grounded in a
pay-for-performance philosophy that recognizes exceptional
individual and team performance. The typical hiring range for this
position is from $48,200 - $54,200 USD annually; the base pay
offered is based on market location and may vary depending on
job-related knowledge, skills, experience, and internal equity. As
part of our total rewards offering, permanent employees in this
position may be eligible for our competitive annual bonus program,
subject to program eligibility requirements. At lululemon,
investing in our people is a top priority. We believe that when
life works, work works. We strive to be the place where inclusive
leaders come to develop and enable all to be well. Recognizing our
teams for their performance and dedication, other components of our
total rewards offerings include support of career development,
wellbeing, and personal growth:
- Extended health and dental benefits, and mental health
plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to
name a few) Note: The incentive programs, benefits, and perks have
certain eligibility requirements. The Company reserves the right to
alter these incentive programs, benefits, and perks in whole or in
part at any time without advance notice. workplace arrangement This
role is classified as In-Person under our SSC Workplace Policy:
In-person collaboration and/or office-based work is necessary or
important for the role. Work is mainly performed onsite, 4-5 days
per week depending on role requirements. #LI-Onsite#LI-JK1
Keywords: Disability Solutions, Atlanta , Asset Protection Specialist - Atlanta, Shops Around Lenox, Hospitality & Tourism , Atlanta, Georgia
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