Customer Service Clerk
Company: SeaPort Inc
Location: Atlanta
Posted on: January 27, 2023
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Job Description:
Overview
SeaPort, Inc. is a technology company founded by a group of
experienced business, technology, energy and engineering executives
who authored over 35 patents. The company's latest development, the
IPK System (supported by 4 pending patents), transforms network
communications by making systems faster, more secure and energy
efficient. This ultimately produces major cost savings for
businesses, governments and other organizations.
Customer Service Clerk work behind the scenes to deliver every
element of our Customer Care program. They conduct pre-delivery
inspections, homeowner site tours, and present keys to homeowners.
To uphold the highest quality standards, they work with trades,
suppliers, and multiple departments within the company. To succeed
in the role, the Customer Care Representative must enjoy a
challenge, think creatively, and provide an outstanding customer
experience. They report directly to the Customer Care Director and
work closely Assistant Director, development, sales and marketing,
and property management teams.
Primary Job Responsibilities
--- Conduct pre-delivery inspections and re-inspections to ensure a
high standard of finish quality in every home
--- Conduct Homeowner Orientations acquainting Homeowners with the
features and functions of their new home (operation of appliances,
heating/cooling systems, home maintenance, etc.)
--- Conduct Key Handover Building Tours re-acquainting homeowners
with the features and functions of their home and to learn about
the building property
--- Work with Project Manager and construction teams to expedite
repairs and deficiency work, providing communication and
reports
--- Assist in the coordination of trades when necessary to ensure
timely and efficient repair of deficiencies
--- Supervise and evaluate deficiency work completed and provide
ongoing information to the Customer Care Assistant Director and
Senior Warranty Manager as it relates to the quality of workmanship
and materials
--- Maintain positive homeowner relations and provide homeowners
with knowledgeable, timely, and professional service
--- Thorough understanding and ability to communicate the 2-5-10
year warranty and general home care maintenance
--- Work with Customer Care Director and Assistant Director on
special projects as needed
--- Provide accurate and timely information to the Customer Care
Assistant Director and the Senior Warranty Manager on the progress
and scopes of work required
--- Keep accurate service request logs and documentation of all
work performed
--- Ensure all processes and administrative procedures are followed
consistently, completely, and accurately
--- Perform all other duties as assigned
Qualifications
Required Knowledge, Skills, and Abilities
--- A customer experience personality with a firm but fair
approach
--- Self-motivated and a team player, personable and positive
outlook with every situation
--- Considerate of others with a drive to connect and nurture
relationships
--- Outgoing, strong verbal and written communication skills
--- Detail-oriented, with strong organizational and critical
thinking skills
--- Disciplined with time management and capable of working under
pressure with multiple projects and tasks with simultaneous
deadlines
--- Ability to deal effectively with confrontational situations and
maintain objectivity in public relations
--- Intermediate to advanced computer skills with Microsoft Office,
specifically Microsoft Word, PowerPoint, and Excel
--- Flexible availability - may be required to work extended hours,
weeknights, and/or weekends as necessary
--- Always open to learn
Required Training and Experience
--- 1-2 years' work experience in warranty/customer service, real
estate, property management or similar field; residential
construction background
Working Conditions
Physically able to climb stairs, climb ladders, bend, stoop, and
reach. Balance onsite work with seated work at a computer.
Keywords: SeaPort Inc, Atlanta , Customer Service Clerk, Hospitality & Tourism , Atlanta, Georgia
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