Customer Service Clerk

Company: SeaPort Inc
Location: Atlanta
Posted on: January 27, 2023

Job Description:

Overview

SeaPort, Inc. is a technology company founded by a group of experienced business, technology, energy and engineering executives who authored over 35 patents. The company's latest development, the IPK System (supported by 4 pending patents), transforms network communications by making systems faster, more secure and energy efficient. This ultimately produces major cost savings for businesses, governments and other organizations.

Customer Service Clerk work behind the scenes to deliver every element of our Customer Care program. They conduct pre-delivery inspections, homeowner site tours, and present keys to homeowners. To uphold the highest quality standards, they work with trades, suppliers, and multiple departments within the company. To succeed in the role, the Customer Care Representative must enjoy a challenge, think creatively, and provide an outstanding customer experience. They report directly to the Customer Care Director and work closely Assistant Director, development, sales and marketing, and property management teams.

Primary Job Responsibilities
--- Conduct pre-delivery inspections and re-inspections to ensure a high standard of finish quality in every home
--- Conduct Homeowner Orientations acquainting Homeowners with the features and functions of their new home (operation of appliances, heating/cooling systems, home maintenance, etc.)
--- Conduct Key Handover Building Tours re-acquainting homeowners with the features and functions of their home and to learn about the building property
--- Work with Project Manager and construction teams to expedite repairs and deficiency work, providing communication and reports
--- Assist in the coordination of trades when necessary to ensure timely and efficient repair of deficiencies
--- Supervise and evaluate deficiency work completed and provide ongoing information to the Customer Care Assistant Director and Senior Warranty Manager as it relates to the quality of workmanship and materials
--- Maintain positive homeowner relations and provide homeowners with knowledgeable, timely, and professional service
--- Thorough understanding and ability to communicate the 2-5-10 year warranty and general home care maintenance
--- Work with Customer Care Director and Assistant Director on special projects as needed
--- Provide accurate and timely information to the Customer Care Assistant Director and the Senior Warranty Manager on the progress and scopes of work required
--- Keep accurate service request logs and documentation of all work performed
--- Ensure all processes and administrative procedures are followed consistently, completely, and accurately
--- Perform all other duties as assigned

Qualifications
Required Knowledge, Skills, and Abilities
--- A customer experience personality with a firm but fair approach
--- Self-motivated and a team player, personable and positive outlook with every situation
--- Considerate of others with a drive to connect and nurture relationships
--- Outgoing, strong verbal and written communication skills
--- Detail-oriented, with strong organizational and critical thinking skills
--- Disciplined with time management and capable of working under pressure with multiple projects and tasks with simultaneous deadlines
--- Ability to deal effectively with confrontational situations and maintain objectivity in public relations
--- Intermediate to advanced computer skills with Microsoft Office, specifically Microsoft Word, PowerPoint, and Excel
--- Flexible availability - may be required to work extended hours, weeknights, and/or weekends as necessary
--- Always open to learn

Required Training and Experience
--- 1-2 years' work experience in warranty/customer service, real estate, property management or similar field; residential construction background

Working Conditions
Physically able to climb stairs, climb ladders, bend, stoop, and reach. Balance onsite work with seated work at a computer.

Keywords: SeaPort Inc, Atlanta , Customer Service Clerk, Hospitality & Tourism , Atlanta, Georgia