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Customer Service Representative

Company: Tax Solution Center
Location: Stone Mountain
Posted on: November 26, 2022

Job Description:

Customer Service Position WE WILL TRAIN Tax Solution Center (TSC) is emerging and growing. We are currently in 4 states and we continue to expand and grow. We encourage growth, and we want you to grow with us! You will have an opportunity to grow and become an owner-operator once you complete a successful year of tax preparation.Motivated individual needed for full-time / part-time client service position. The position requires good client communication skills and good customer relationship skills. Candidate will be charismatic, a self-starter and a team player. Prior Customer Service / Sales experience preferred. Flexible hours are available. Friendly work environment and competitive pay. BASIC FUNCTION Under general supervision and in accordance with established company policies and procedures; provide a variety of services related to income tax preparation. This position has access to and regularly works with information of a sensitive, highly confidential nature; and regularly deals with diverse matters which require a working knowledge of the business. Day to day, you'll Greet all customers in a friendly yet professional manner; make customers feel welcome and comfortable Conduct thorough tax interviews in-person with clients, using tax software Increase retention of all clients Generate business growth by supporting business to business sales activities Provide IRS audit support & attend audits, as needed Further develop tax expertise Provide details to clients concerning appropriate company products and services Additional experience for this position is acquired through training upon hiring What you'll bring to the team High School Diploma or equivalent related business experience. Some college coursework preferred Ability to effectively communicate in person and in writing Commitment to superior interpersonal and customer services skills Basic knowledge of computer functions required Successful completion of the Tax Solution Center trainingJob Types: Full-time, Part-time, TemporarySalary: $12.00 - $20.00 per hourSupplemental pay types: Bonus payJob Types: Full-time, Part-time, TemporaryPay: $12.00 - $20.00 per hourSchedule: 8 hour shift Monday to FridaySupplemental pay types: Bonus payWork Location: One location

Keywords: Tax Solution Center, Atlanta , Customer Service Representative, Hospitality & Tourism , Stone Mountain, Georgia

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