Customer Service Representative-Customer Service

Company: WellStar Health System, Inc.
Location: Canton
Posted on: November 26, 2022

Job Description:

Overview

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Responsibilities

The Customer Service Representative at Wellstar Kennestone Hospital utilizes the Standards of Gold as the foundation for all actions. Oversees the customer service initiatives throughout facility. Acts as a liaison among patients, families, visitors and employees. Completes daily rounds. Assists in answering non-medical inquiries relating to facility visit. Assists personnel in solving consumer related problems to ensure customer satisfaction. Communicates knowledge concerning facility/system policy and procedures to maintain up-to-date information. Investigates customer's concerns. Documents customer service responses. Maintains data. Reports findings. Follows up with all parties within designated timeframe. Works independently and continually strives to project an image of genuine concerns and empathy towards all customers. Works with employees to enhance individual awareness and ability to service both internal and external customers. Assists with training. Works closely with managers and site administrators implementing the facilities customer service initiative. Reports to Customer Service Manager at facility. Performs all other duties and projects as assigned. Work Schedule: Onsite Friday, Saturday, Sunday and Monday Evenings from 3:30pm-2:00am

Qualifications

Required Minimum Education

• High School Diploma Preferred Minimum Education
  • Bachelor's degree preferred Required Minimum Experience
    • Prior work in a hospital setting is preferred Required Minimum Skills
      • Excellent interpersonal communication (to interact effectively with physicians, other hospital associates, patients and families)
      • Computer, organizational/time management, decision making/problem solving, analytical, change management
      • Must demonstrate knowledge of fiscal responsibility and a positive, professional attitude
      • Must demonstrate effective written and oral communication and effective team skills including cooperation, open communication, and flexibility
      • Bilingual skills preferred
      • Training in crisis intervention preferred
        
        

Keywords: WellStar Health System, Inc., Atlanta , Customer Service Representative-Customer Service, Hospitality & Tourism , Canton, Georgia