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Reservations Coordinator-2

Company: IHG
Location: Atlanta
Posted on: September 24, 2022

Job Description:

About us
InterContinental Buckhead is one of Atlanta's established Mobil Four Star luxury properties located in the heart of the prestigious Buckhead neighborhood. InterContinental Buckhead Atlanta is a stately and sophisticated hotel that offers premier travel experience with 422 guest rooms, 31,000 square feet of flexible event space including our lavish ballrooms which can host up to 850 guests for a seated dinner and 1500 for a convention, conference or reception. Enjoy local Italian Steakhouse-inspired cuisine at the AMERICANO RESTAURANT & BAR, by Scott Conant - Celebrity Chef, serving lunch and dinner. Meet friends and colleagues at AMERICANO Bar and sip your way through our many handcrafted cocktails & craft bourbons. Or enjoy a workout in our fitness center or a swim in our outdoor saltwater pool. Pamper yourself in our newly-renovated InterContinental Spa at InterContinental Buckhead Atlanta where we combine our expertise in growing and crafting pure and effective skin care with holistic therapies from around the world.Disclaimer: Not Applicable for Colorado Applicants
Your day to day

  • Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
  • Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
  • Maintain accurate filing system for groups and ensure that each group block is traced.
  • Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
  • Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries.
  • Attend pre-meeting planning meetings or conferences as needed or requested.
  • Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.This job requires ability to perform the following:
    • Speak and listening usually while sitting
    • Use a keyboard to type in reservation informationOther:
      • Communications skills are utilized a significant amount of time when interacting with clients, guests and employees.
      • Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.
      • Basic mathematical abilities are used some of the time.
      • Computer skills are required.
      • May be required to work nights, weekends, and/or holidays.
        What we need from you
        Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system.At InterContinental Hotels & Resorts - we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
        • Be charming by being approachable, having confidence and showing respect.
        • Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
          of getting things done.
        • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
          What we offer
          In return we will offer you a competitive benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. IND
          Job Reference: USA24436

Keywords: IHG, Atlanta , Reservations Coordinator-2, Hospitality & Tourism , Atlanta, Georgia

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