Customer Service Representative - Atlanta, GA
Company: Oldcastle Infrastructure
Location: Atlanta
Posted on: June 25, 2022
Job Description:
Job ID: - 416581Non-ExemptOldcastle Enclosure Solutions (OES), a
CRH company, has united the Carson -, Christy -, and Synertech -
brands to form the largest manufacturer of plastic, polymer, and
concrete utility enclosure products serving the municipal water,
irrigation, electric, communications, and transportation markets.
OES has 11 manufacturing and distribution centers strategically
located across the U.S. and Canada. from on .Job DescriptionThis
person will be responsible for promptly addressing customer
inquiries; providing quotations, entering orders, and answering
questions/concerns in a timely and professional manner. This is an
entry level position (-1-2 years' experience) that will be
responsible for managing customer relationships in a specified
market base as outlined in Oldcastle's SOPs. Position Functions and
TasksThe primary functions are to enter orders and estimates, and
answer calls in a timely and respectful manner. Candidate must be
solution-driven in any interactions with customers, both internal
and external. Duties
- Process and support customers' orders and inquiries related to
their dedicated market
- Answer calls and handle email inquiries; providing courteous,
timely, and effective customer service
- Inform customers of the status of their orders, advising them
of any changes
- Comply with company attendance standards
- Coordinate effectively with transportation, planning,
engineering and sales
- Create cases in NetSuite for customer issue resolution and
product design
- Basic understanding of processing EDI ordersCharacteristics of
the Successful Candidate -
- Strong relationship skills: fits well with all employee levels,
is comfortable with rigorous give and take, communicative and
collaborative style
- Effective Team Player with the ability to work
independently
- Energetic, able to provide and receive feedback
- A willingness to take instruction and be accountable for their
duties
- Skilled user in MS Office programs (NetSuite a plus)
- Customer focused; dedicated to meeting the expectations of
internal and external customers
- Able to organize and prioritize work in an effective
manner
- Able to deal with client escalations in a respectful and
effective manner
- Has a keen interest in personal development; i.e. learning the
business, product application, intercommunication skills,
etc.Requirements
- 1-2 years Customer Service in an office environment
- Experience working in manufacturing or logistics is
preferred
- Excellent interpersonal and oral/written communication
- Comfortable user of excel
- Detail oriented, with the ability to multi-task
- Demonstrated ability to work calmly in a fast-paced team
environment
- Willing to be adaptable & flexible in our ever-changing work
environmentWhat CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits
programs
- Group retirement savings program
- Health and wellness programs
- A culture that values opportunity for growth, development, and
internal promotionAbout CRHCRH has a long and proud heritage. We
are a collection of hundreds of family businesses, regional
companies and large enterprises that together form the CRH family.
CRH operates in a decentralized, diversified structure that allows
you to work in a small company environment while having the career
opportunities of large international organization.If you're up for
a rewarding challenge, we invite you to take the first step and
apply today! Once you click apply now, you will be brought to our
official employment application. Please complete your online
profile and it will be sent to the hiring manager. Our system
allows you to view and track your status 24 hours a day. Thank you
for your interest! Oldcastle Enclosure Solutions (OES), a CRH
Company, is an Affirmative Action and Equal Opportunity
Employer.EOE/Vet/Disability--If you want to know more, please click
on this -. - -
Keywords: Oldcastle Infrastructure, Atlanta , Customer Service Representative - Atlanta, GA, Hospitality & Tourism , Atlanta, Georgia
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