After-Hours Customer Support Consultant (Travel Services)

Company: TripArc
Location: Atlanta
Posted on: May 16, 2022

Job Description:

Job Description

As TripArc continues its rapid growth, we are currently hiring talented Customer Support Consultants to join our new dynamic Customer Support team. Be a part of an exciting new group of after-hours team members who have exemplary customer service skills, assist with our clients travel needs, have an eagle eye for details, and love the challenge of trouble shooting files.

This is not your typical after-hours team. - Our vision is to provide our clients with consistent service regardless of the time of day. - For example, this could include starting the quote process for an exciting 25th anniversary trip of a lifetime, facilitating seat changes for an executive travelling to an important meeting, -or issuing urgent tickets for one of our Leisure Consultants.

Our stellar team has a, "Yes! I can do that for you!" attitude that understands the need to follow policies and procedures but are empowered and have the ability to problem solve finding the best solution for our clients. - -

Why work for us?

We pride ourselves on attracting and retaining top talent by offering challenge and opportunity combined with an attractive compensation plan. Our evolving environment fosters a spirit of innovation allowing our employees to unleash their creativity and achieve a greater level of productivity. While Travel Edge offers great perks, it's not just the benefits that make our culture great. It's the way management and teammates treat one another. Our willingness to trust our employees is what breeds creativity, above-and-beyond performance, and job satisfaction.

Responsibilities

Be the first point of contact for all non-business hours of operation questions across all our divisions: - Business, Leisure, Retail, - and Kensington Tours clients while adhering to each division's specific policies and procedures

Successfully demonstrate advanced proficiency in Sabre and a willingness to learn another GDS

Complete Corporate reservations via the Sabre Reservations System

Support reservations on our in-house booking tools

Stay fully informed and stay abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements

Work with global DMCs, suppliers and other partners who facilitate and support our client's travel requirements to address the client query

Provide administrative support for all enquiries as required such as but not limited to queue support, quote generation

Document and provide feedback/action summary on any call received

Provide problem solving expertise and superior customer care

Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures

The ability to solve problems independently

Performs other duties and assist in all areas as assigned

Keywords: TripArc, Atlanta , After-Hours Customer Support Consultant (Travel Services), Hospitality & Tourism , Atlanta, Georgia