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Regional Customer Service Representative

Company: Airgas Inc
Location: Atlanta
Posted on: November 23, 2021

Job Description:

Airgas Southeast Region is hiring a Region Customer Service Representative, in Kennesaw, GA! Position can be based anywhere in the Southeast Region at an Airgas Facility. Are you ready to be part of a passionate and hard-working team eager to drive our business forward? Discover an exciting Career with Airgas! Airgas USA, LLC, an Air Liquide company, is the nation's leading single-source supplier of gases, welding, and safety products. Known locally nationwide, our distribution network serves more than one million customers of all sizes with a broad offering of top-quality products and unmatched expertise. Airgas' customer base includes but is not limited to: manufacturing, health care, construction, energy, hospitality, food service, and so on--- Bring your competitive drive to Airgas and ability to work in a fast-paced, results oriented environment JOB SUMMARY: Works with Sales and Branch personnel to support Regional customer service efforts, specific to small balance and targeted accounts. Contacts customers with delinquent accounts, initiates appropriate action, and maintains records according to established procedures within the company's Credit Manual in a manner that will result in maximum sales, sound receivables, and prompt conversion of receivables into cash with a minimum of past dues. Responsible for dispute and problem resolution, in support of efforts to win new business or regain lost accounts. ESSENTIAL FUNCTIONS: * Responsible for maintaining healthy, positive relationships with customers, identifying dissatisfied current/past customers and supporting field efforts to grow/support smaller balance customers * Reviews status of delinquent accounts and initiates collection action by contacting each account within established Credit Policy, and working with Branch personnel to that end * Records information about financial status of customer and status of collection efforts * Prepares correspondence on delinquent accounts requiring special handling * Skip-traces accounts according to established practice * Researches disputed delinquent account balances * Corrects any errors, including misapplied payments, reversed late charges, and over payments * Generates reports and keeps the VP Finance and Area VP's advised of portfolio soundness and any other issues within the credit function of the company * Also responsible for security of files, and reports of delinquent accounts * Other duties and projects as assigned EDUCATION AND EXPERIENCE: * High school diploma or equivalent (GED) * 2-5 years commercial collections and/or customer service experience * SAP knowledge and experience a plus KNOWLEDGE, SKILLS, AND ABILITIES: * Individual must be customer-oriented, friendly, and willing to provide top-notch customer service * Good organizational and interpersonal skills, as well as an ability to motivate and communicate effectively with both customers and Branch/field staff * Proven ability as a critical thinker and problem solver, along with ability to prioritize and deal with multiple tasks * Excellent oral and written communication skills * Strong PC skills with proficiency in Microsoft Excel and Word, and/or Google Sheets * Ability to work independently and under some pressure to meet deadlines * Maintains working relationships with operating personnel within the company, promoting positive and progressive credit and collection practices for the purpose of giving and exchanging information and works jointly on customer problem resolution * Working knowledge of the Fair Debt Collection Act, the Consumer Credit Collection Act, Federal Fair Billing Act and State and Federal laws applying to collection activities * Ability to read, speak, write, spell and understand the English language * Occasional lifting up to 25 lbs * Frequent sitting, bending up to 90% * Must be able to operate in a drug-free, tobacco-free workplace EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

Keywords: Airgas Inc, Atlanta , Regional Customer Service Representative, Hospitality & Tourism , Atlanta, Georgia

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