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Customer Service and Order Entry Associate

Company: PerkinElmer, Inc.
Location: Kennesaw
Posted on: May 6, 2021

Job Description:

Responsibilities Location Kennesaw, GeorgiaUS Job ID JR-OMNI17 Key Responsibilities:

  • Receive and direct inbound phone calls and emails
  • Sales order entry and order tracking
  • Customer support via phone and email
  • Process product repair documentation
  • Provide technical support
  • Increase customer loyalty through premier support
  • Review shipments for accuracy
  • Track and enter all communications in the CRM system Basic Qualification:
    • Education: High school graduate, college preferred or a bachelor's degree in life science or business-related field
    • 2+ years of experience in customer service/sales for an equipment manufacturer
    • 2+ years of experience with order processing and data entry
    • Experienced with the use of CRM software
    • Critical problem solving and analytical skills
    • Computer proficiency and strong familiarity with Microsoft Office
    • Detail-oriented with exceptional organizational skills
    • Positive attitude with an ability to work well independently as well as part of a team
    • Customer-focused Preferred Qualifications:
      • Experience with laboratory or medical equipment
      • Bilingual - Spanish a plus, along with French, German, Japanese, or Chinese preferred.
      • Completed at least one year of education in the life sciences
      • Experience in handling international shipments and documentation
      • Experience with MAS90/SAGE 100 software a plus
      • Ability to gain expertise in a highly technical product line Physical Job Requirements:
        • Sitting, standing, and bending
        • Lifting and/or moving of up to 10 lbs.
        • Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear
        • Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus

Keywords: PerkinElmer, Inc., Atlanta , Customer Service and Order Entry Associate, Hospitality & Tourism , Kennesaw, Georgia

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