Customer Service Specialist
Company: NielsenIQ
Location: Atlanta
Posted on: April 10, 2021
|
|
Job Description:
Company Description NielsenIQ is a global measurement and data
analytics company that provides the most complete and trusted view
available of consumers and markets worldwide. We provide consumer
packaged goods manufacturers and retailers with accurate,
actionable information and insights and a complete picture of the
complex and changing marketplace that companies need to innovate
and grow. Our approach marries proprietary Nielsen data with other
data sources to help clients around the world understand what's
happening now, what's happening next, and how to best act on this
knowledge. We like to be in the middle of the action. That's why
you can find us at work in over 90 countries, covering more than
90% of the world's population. For more information, visit
www.niq.com. NielsenIQ is committed to hiring and retaining a
diverse workforce. We are proud to be an Equal
Opportunity/Affirmative Action-Employer, making decisions without
regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability status, age, marital status, protected veteran status,
or any other protected class. Job Description Customer Service
Specialist About This Job We're looking for a tech savvy Client
Relations Specialist to join our journey as we create cutting-edge
B2B solutions that will transform the consumer research industry in
a way our clients have never seen before. This is your opportunity
to be at the core of our strategy, as we transform our go to
market, client engagement, and solution strategies. The Client
Relations Specialist will act as the main point of contact with our
clients through email, online chat, and phone support. You will
assist our clients with navigating our online portal, provide
product/services information, and resolve any emerging problems
that our customers might face with accuracy and efficiency. You
will learn our client base to understand their individual needs and
direct them to the Sales team as appropriate. Responsibilities ---
Become a subject matter expert (SME) on our products and
services.--- Manage connections with our clients including, emails,
phone calls, live chat, and live video.--- Handle customer
complaints, provide appropriate solutions and alternatives within
the time limits; follow up to ensure resolution.--- Help customers
with billing and/or solution issues.--- Generate sales leads by
recognizing opportunities for services.--- Identify and assess
customers' needs to achieve satisfaction.--- Build sustainable
relationships and trust with our customers through open and
interactive communication.--- Provide accurate, valid, and complete
information by using the right methods/tools.--- Keep records of
customer interactions, process customer accounts, and file track
information electronically in CRM. Identify trends and discuss with
the team including senior leadership.--- Generate ideas to assist
in the establishment of efficient communication. procedures,
guidelines and policies for the Client Relations Specialist
role.--- Follow established communication procedures, guidelines,
and policies.a Little About You You are genuinely excited to help
customers on the other end of the phone and/or via the computer.
You are patient, empathetic, and passionately communicative. You
love to problem solve and engage with customers. You understand the
importance of market research and are able to convey enthusiasm
around or products/services to our clients. Qualifications ---
Proven customer support experience supporting B2B clients for a
tech or SaaS firm preferred--- Familiarity with CRM systems and
practices preferred--- Customer orientation and ability to
adapt/respond to a variety of clients--- Excellent communication
and presentation skills--- Ability to multi-task, prioritize, and
manage time effectively--- High school degree required, college
degree preferredIf you are looking for a "startup-like" environment
where you get to be involved at the beginning, look no further.
Come join us! NOTE: Currently, our employees are working remotely.
Once we return to an in office work environment, this position will
be in our office located in the Buckhead area of Atlanta.
Additional Information All your information will be kept
confidential according to EEO guidelines.
Keywords: NielsenIQ, Atlanta , Customer Service Specialist, Hospitality & Tourism , Atlanta, Georgia
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Hospitality & Tourism JobsParts Delivery Description: O'Reilly is now hiring Parts Delivery drivers. Our parts delivery team members are responsible for the safe and efficient delivery of parts to our professional customers. They are also responsible for (more...) Company: O'Reilly Auto Parts Location: Marietta Posted on: 04/22/2021 Parts Delivery Description: O'Reilly is now hiring Parts Delivery drivers. Our parts delivery team members are responsible for the safe and efficient delivery of parts to our professional customers. They are also responsible for (more...) Company: O'Reilly Auto Parts Location: Calhoun Posted on: 04/22/2021 Restaurant Delivery - Start Delivering Today Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...) Company: Doordash Location: Alpharetta Posted on: 04/22/2021 Retail Customer Service Associate Description: FedEx - 2720 Watson Blvd Store Associate / Retail Sales Company: FedEx Location: Warner Robins Posted on: 04/22/2021 Sales Associate / Jewelry Consultant - Zales - North Point Mall - Alpharetta, GA Description: Zales is now hiring SEASONAL, PART-TIME, and FULL-TIME team members Also apply for our NEW Concierge position for the holiday season. Seasonal sales support to assist with consistent delivery of excellent (more...) Company: Signet Jewelers Location: Alpharetta Posted on: 04/22/2021 BL Customer Service Description: Popular appliance company looking Customer Service Representatives Job Description: ---Customer service skills ---Phone skills ---Microsoft Office skills ie: excel, word and PowerPoint Company: Adecco USA Location: Marietta Posted on: 04/22/2021 Remote Inbound Customer Service Representative Description: An insurance and benefits provider has an open position for a Remote Inbound Customer Service Representative. Company: VirtualVocations Location: Marietta Posted on: 04/22/2021 Team Member Customer Service - Store 37603 - Cleveland Description: Hiring: Team Member - Customer Service br Location: 2734 Keith St NW Cleveland, TN 37312 br Pay: Earn up to 9- 10/hour - We offer Daily Pay br Complete the short Quick Apply online (more...) Company: Pizza Hut Location: Cleveland Posted on: 04/22/2021 Retail Operations Leader Description: DescriptionOn our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. We're committed to creating an (more...) Company: Dick's Sporting Goods Location: Marietta Posted on: 04/22/2021 Cashier Description: Job Description Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. Company: The Home Depot Location: Smyrna Posted on: 04/22/2021 |