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Customer Service

Company: Texas Southern University
Location: Atlanta
Posted on: January 15, 2021

Job Description:

Customer Service Representatives (CSRs) inthis positionwill answer phone calls from U.S. citizens and utilize a computer-based knowledge system to answer general questions about policies, practices,procedures,and other data to assist callers.Successful candidates will have a customer service orientationwith excellent communication andproblem-solvingskills.Responsibilities:Responds to customer phone inquiries regarding all aspects of client business, in a timely, accurate and professional manner, consistently meeting all guidelines.Essential Functions:

  • Responsible for all customer inquiries
  • Provide excellent customer service
  • Follow up to customer inquiries
  • Troubleshoot equipment and system problems
  • Resolve issues on first call
  • Appropriately communicate with customers
  • Thrives in a fast-paced environment
  • Exercise retention efforts
  • Identify customers who are comparison-shopping and offer alternative solutions or additional products and services to meet the customer's needs.Qualifications:Qualifications:
    • Must be 18 years of age or older
    • Strong written and verbal communication skills and an ability to work with people from diverse backgrounds
    • Ability to multi-task, good organizational and time management skills.
    • 6 months of Customer Service experience preferred
    • Ability to consistently meet schedule requirements Education/Experience:
      • High school diploma or GED required
      • Previous experience in a customer service position is a plus
      • Any customer skill, quality or training certification is a plus Communication and Numeric Skills:
        • Ability to read, analyze, and interpret verbal and written instructions.
        • Ability to write business correspondence.
        • Ability to effectively present information and respond to questions from customers
        • Ability to speak effectively with individuals identified in Work Relationships.
        • Ability to define problems, collect data, establish facts, and draw valid conclusions.
        • Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization.
        • Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Computer Skills:
          • Knowledge of email systems such as Microsoft Outlook sufficient to communicate with both internal and external contacts.
          • Knowledge of Word and/or Excel sufficient to enter data, copy or cut and paste data and print results as required.
          • Ability to manage multiple web or software based programs simultaneously.

Keywords: Texas Southern University, Atlanta , Customer Service, Hospitality & Tourism , Atlanta, Georgia

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