Customer Service

Company: Texas Southern University
Location: Atlanta
Posted on: January 15, 2021

Job Description:

Customer Service Representatives (CSRs) inthis positionwill answer phone calls from U.S. citizens and utilize a computer-based knowledge system to answer general questions about policies, practices,procedures,and other data to assist callers.Successful candidates will have a customer service orientationwith excellent communication andproblem-solvingskills.Responsibilities:Responds to customer phone inquiries regarding all aspects of client business, in a timely, accurate and professional manner, consistently meeting all guidelines.Essential Functions:

• Responsible for all customer inquiries
• Provide excellent customer service
• Follow up to customer inquiries
• Troubleshoot equipment and system problems
• Resolve issues on first call
• Appropriately communicate with customers
• Thrives in a fast-paced environment
• Exercise retention efforts
• Identify customers who are comparison-shopping and offer alternative solutions or additional products and services to meet the customer's needs.Qualifications:Qualifications:
  • Must be 18 years of age or older
  • Strong written and verbal communication skills and an ability to work with people from diverse backgrounds
  • Ability to multi-task, good organizational and time management skills.
  • 6 months of Customer Service experience preferred
  • Ability to consistently meet schedule requirements Education/Experience:
    • High school diploma or GED required
    • Previous experience in a customer service position is a plus
    • Any customer skill, quality or training certification is a plus Communication and Numeric Skills:
      • Ability to read, analyze, and interpret verbal and written instructions.
      • Ability to write business correspondence.
      • Ability to effectively present information and respond to questions from customers
      • Ability to speak effectively with individuals identified in Work Relationships.
      • Ability to define problems, collect data, establish facts, and draw valid conclusions.
      • Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization.
      • Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Computer Skills:
        • Knowledge of email systems such as Microsoft Outlook sufficient to communicate with both internal and external contacts.
        • Knowledge of Word and/or Excel sufficient to enter data, copy or cut and paste data and print results as required.
        • Ability to manage multiple web or software based programs simultaneously.

Keywords: Texas Southern University, Atlanta , Customer Service, Hospitality & Tourism , Atlanta, Georgia