Guest Service Supervisor - Renaissance Hotels - (20045585)
Company: Marriott International, Inc.
Posted on: November 23, 2020
You were always one of those curious kids who opened every
cabinet, peeked behind every door, and never ceased to ask "why"
when given an explanation. Today, you bring your personal style to
every experience. You live life to discover. You are passionate
about your neighborhood, always looking to explore the places one
wouldnt find in a travel guide. If this sounds like you, youre in
the right place. Youve got authentic style, natural curiosity and a
warm way with people. Renaissance is not just a place to spend the
night, it''s a place to discover, a place in the world with style
like yours. Thats why were not just looking for anyone. Were
looking for someone like you. The Renaissance Atlanta Waverly Hotel
& Convention Center, located at 2450 Galleria Pkwy., Atlanta,
Georgia, 30339 is currently hiring a Guest Service Supervisor.
Guest Service Supervisor : Process all guest check-ins, verifying
guest identity, form of payment, assigning room, and
activating/issuing room key. Set up accurate accounts for each
guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes, document exceptions.
Secure payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists. Complete
cashier and closing reports. Supply guests with directions and
property information. Accommodate guest requests, contacting
appropriate staff if necessary. Follow up to ensure requests have
been met. Process all payment types, vouchers, paid-outs, and
charges. Balance and drop receipts. Count and secure bank at
beginning and end of shift. Obtain manual authorizations and follow
all Accounting procedures. Notify Loss Prevention/Security of any
guest reports of theft. Assist management in training, evaluating,
counseling, motivating and coaching employees; serve as a role
model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Develop/maintain positive
working relationships; support team to reach common goals; listen
and respond appropriately to employee concerns. Follow company
policies and procedures; report accidents, injuries, and unsafe
work conditions to manager; complete safety training and
certifications; ensure personal appearance is clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge guests; anticipate
and address guests'' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using
clear and professional language; prepare and review written
documents accurately and completely; answer telephones using
appropriate etiquette. Ensure adherence to quality standards. Enter
and locate information using computers/POS systems. Stand, sit, or
walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To submit your application for this job, please go to:
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott International, Inc., Atlanta , Guest Service Supervisor - Renaissance Hotels - (20045585), Hospitality & Tourism , Atlanta, Georgia
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