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Call Center Customer Service

Company: AppleOne
Location: Atlanta
Posted on: January 17, 2020

Job Description:

Immediate need for call center customer service representatives. Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Complete associated tasks according to the established guidelines. Track and document all inquiries using the applicable systems.

Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines. Escalate calls or issues to the appropriate designated staff for resolution as needed. Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs. Must complete skills assessments to be considered.

Apply for this great position as a call center customer service today!

Keywords: AppleOne, Atlanta , Call Center Customer Service, Hospitality & Tourism , Atlanta, Georgia

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